Customer Service Specialist

JOHNSON SERVICE GROUP; Santa Clarita (CA); On-site; USD 41,000 - 54,000; Full time

Job summary

Johnson Service Group is actively seeking an experienced Customer Service Specialist in Valencia, CA, to act as the primary liaison between the company and a key aerospace customer account. You will manage customer orders, ensure accurate processing, and maintain timely communication to support business objectives.

Applicants should bring 2-5 years of aerospace customer service experience and ERP system knowledge (AS400 or Oracle a plus).

Qualifications

• AS/AA degree or equivalent with at least 5 years of customer service experience.
• Experience in the aerospace industry.
• Must possess ERP system knowledge (AS400 or Oracle a plus).
• Proficient in Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Responsibilities

• Purchase order management, order entry and order acknowledgment.
• Coordinate and administer customer schedule change requests.
• Maintain a high level of data integrity and adhere to department turnaround times.
• Provide post sale order status, customer and application support through completion of contract.
• Communicate with customers daily via telephone, email, and fax correspondence.
• Administer customer requirements via customer web portals as needed.
• Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
• Review and properly apply purchase order terms and conditions.
• Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities.
• Obtain and report supplier performance/ score card report.
• Resolve any discrepancies.
• Mitigate customer complaints concerning billing/invoice disputes and services rendered.
• Liaison between finance and customer to provide research and support of credits and invoice re-bills.
• Interface organizationally with all supportive departments as needed to support customer needs.
• Build rapport and promote communication across internal supply chain and drive for issue resolution.
• Promote department objectives and office lean principles.
• Additional duties as assigned

Skills

Customer service

Communication

Education

AS/AA degree or equivalent

Tools

ERP systems

AS/400

Oracle

MS Office

Job description

Johnson Service Group is a nationwide staffing company that is looking for a Customer Service Specialist with 2-5 years’ experience working in an Aerospace environment. Need a candidate that possesses ERP system knowledge. (Experience with AS400 or Oracle is a plus). This is a Temp-Direct Job for an Aircraft company in Valencia, CA.

Pay Rate: $30.00-$39.00 HR DOE

Overview: We are seeking an experienced Customer Service Specialist with a strong background in the aerospace industry to serve as the primary liaison between the company and a key customer account. In this role, you will be responsible for managing customer orders and supporting all routine business activities, ensuring accurate order processing, timely communication, and a high level of customer satisfaction. The ideal candidate will bring a deep understanding of aerospace customer requirements, demonstrate strong attention to detail, and effectively coordinate across internal teams to meet customer expectations and business objectives.

Responsibilities

• Purchase order management, order entry and order acknowledgment.
• Coordinate and administer customer schedule change requests.
• Maintain a high level of data integrity and adhere to department turnaround times.
• Provide post sale order status, customer and application support through completion of contract.
• Communicate with customers daily via telephone, email, and fax correspondence.
• Administer customer requirements via customer web portals as needed.
• Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
• Review and properly apply purchase order terms and conditions.
• Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities.
• Obtain and report supplier performance/ score card report.
• Resolve any discrepancies.
• Mitigate customer complaints concerning billing/invoice disputes and services rendered.
• Liaison between finance and customer to provide research and support of credits and invoice re-bills.
• Interface organizationally with all supportive departments as needed to support customer needs.
• Build rapport and promote communication across internal supply chain and drive for issue resolution.
• Promote department objectives and office lean principles.
• Additional duties as assigned

Qualifications

• AS/AA degree or equivalent with at least 5 years of customer service experience
• Experience in the aerospace industry
• Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus)
• Demonstrated Ability to understand basic purchased order terms and conditions and closely work with contract department.
• Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
• Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports.
• Candidate must be and well-organized, multi-tasking, self-starting individual.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer.

JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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