CUSTOMER SERVICE SPECIALIST

Woodward Communications, Inc.; Richland Center (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

Woodward Communications, Inc. in Richland Center, Wisconsin, is seeking an individual to effectively manage advertisements for customers while providing exceptional customer service. This role involves assisting clients with printing needs and collaborating with other departments to meet goals.

The ideal candidate should have a high school diploma, strong communication skills, and a commitment to quality service. Responsibilities also include accurate data entry and involvement in special events.

Qualifications

• Customer service experience is preferred.
• Self-directed, self-motivated and resourceful.
• Creative in problem solving.

Responsibilities

• Effectively and accurately place advertisement for customers.
• Provide customer service to internal and external customers.
• Assist walk-in customers with printing needs.

Skills

Effective communication

Keyboarding skills

Team collaboration

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

• Data: Vision Data advertising system, ad orders, advertising schedules, departmental forms, contracts, rate cards, art files, route files, carrier information and payment files. Job tickets, job board, electronic filing system.
• Things: Desk, computer, files and materials; telephone, copier, printers, scanners, ad production software. Digital printers, PC computer.

Supervisory Responsibilities

• People: None other than self.
• Data: Vision Data advertising system, ad orders, advertising schedules, departmental forms, contracts, rate cards, art files, route files, carrier information and payment files. Job tickets, job board, electronic filing system.
• Things: Desk, computer, files and materials; telephone, copier, printers, scanners, ad production software. Digital printers, PC computer.

Overall Responsibilities

• Effectively and accurately place advertisement for our customers.
• Provide customer service to internal and external customers.
• Assist walk-in customers with their job-printing needs including quoting, reproduction, scheduling.
• Function as an active participant in helping all departments achieve their goals through participative management and teamwork.

Specific Responsibilities

• Work efficiently and effectively with in-house staff, advertising clients and production department.
• Work in a team environment with internal and external members to accomplish deadline standards, quality control and a cohesive and efficient department.
• Assist in selling signature ad promotions and quarterly promotions.
• Assist classified advertising customers and enter classified advertising orders.
• In the absence of outside account executives, assist advertising customers.
• Assist sales staff by handling phone contact to accounts on an incoming and outgoing basis.
• Prepare job printing tickets for X-Press printing.
• Process payments for prepaid and billed ads, job orders, counter sales, special event tickets and log payments in appropriate accounts.
• Correctly enter ad copy and billing information into the advertising system.
• Pre-proof and edit display ads for accuracy in size, punctuation, spelling, content and proper design.
• Perform building open/close procedures, as needed.
• Sorts incoming mail and prepares and delivers bank deposits, as needed.
• Updates all customer account information.
• Enters advertising agreements for Shopping News.
• Assists with collection calls at the 60-day delinquent mark.
• Assist Xpress Printing with any finishing work as needed and when time allows.
• Prioritize work according to deadlines to ensure all projects are completed within assigned deadlines.
• Suggest and initiate, as appropriate, new methods and procedures to enhance the efficient operation of the department.
• Communicates with clients regarding print orders.
• Participates in company training programs.
• Participate in cross training to maintain a team environment.
• Assist with planning and execution of special events.
• Actively participate in the Great Game of Business.
• Other job-related duties as assigned by supervisor.

Qualifications

Behavior: Work efficiently and effectively with all WCM employee owners to provide exceptional customer service to our internal and external customers. Creative. Self-directed, self-motivated and resourceful. Commitment to quality customer service on the phone and in person. Maintain valid driver’s license. Appropriate dress.

Skills: Effective communicator both written and spoken, keyboarding skills with expertise with Microsoft Office Suite, ability to create an ad from concept through final output. Ability and desire to work in a team environment to achieve group goals. Ability to communicate well with the public and co-workers. Ability to resolve conflict within the department. Capable of self-direction, works well with others, tactful, ethical. Presents a positive representation of the company and the organization in both actions and words. Adaptable to change.

Knowledge: High school diploma or equivalent or technical school plus six months or more equivalent experience. Customer service experience is preferred.