Customer Service Specialist

Clarity Recruiting; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading recruiting firm is looking for Customer Experience Specialists to join their remote team. You'll handle escalated customer inquiries and improve workflows in digital health products. Ideal candidates have 2+ years in customer support within healthcare or fintech. Excellent empathetic communication and multitasking skills are necessary for this role.

Benefits

Opportunity to build expertise in digital health

Qualifications

• Experience in healthcare (ideally healthtech), fintech, or start-up is essential.
• Experience in live channels (chat or phone) and email support is required.
• Ability to navigate complex workflows and handle ambiguous cases.

Responsibilities

• Resolve higher level support tickets requiring deeper product or insurance knowledge.
• Act as an escalation point for Customer Experience Associates.
• Partner with leadership to recommend process improvements.

Skills

2+ years in customer support or CX

Escalation experience

Strong multitasking skills

Empathetic communication

Job description

Customer Experience Specialists (CXS)

needed to join a mission-driven team at the intersection of technology and healthcare.

Key Details

• Start Date: November 18, 2025
• Rate: $38/hr temp, ideally converting to a permanent employee after 16+ weeks at 80K
• Schedule: Monday–Friday, full-time during standard ET business hours
• Location: 100% remote

About the Role

As a Customer Experience Specialist, you’ll serve as a subject matter expert handling escalated customer inquiries related to digital health products and insurance. You’ll take ownership of complex cases, collaborate cross-functionally to resolve issues, and play a critical role in improving workflows and customer satisfaction.

Responsibilities

• Resolve higher level support tickets requiring deeper product or insurance knowledge
• Act as an escalation point for Customer Experience Associates
• Partner with leadership to identify recurring issues and recommend process improvements
• Maintain subject matter expertise in insurance processes and product workflows
• Ensure accurate documentation and seamless handoffs for each case

Must-Have Experience

• 2+ years in customer support or CX, with escalation experience
• Previous experience MUST be in healthcare (ideally healthtech), fintech, or start-up
• Experience supporting customers in live channels (chat or phone) and email
• Strong multitasking, queue management, and triage skills
• Clear, empathetic communication with strong de-escalation ability
• Comfort navigating complex workflows and ambiguous cases

Nice-to-Haves

• Familiarity with automation or AI-assisted support tools
• Prior peer coaching or subject matter expertise within a support team

This is a great opportunity to build expertise in digital health while helping expand access to quality mental health care.