Customer Service Specialist

St. Charles Health System; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare provider is seeking a customer service representative to manage calls and document patient information. The role offers remote work flexibility, comprehensive benefits, and opportunities for career advancement. Successful candidates will have strong communication skills and a high school diploma. Experience in healthcare or clerical work is preferred.

Benefits

Comprehensive benefits including Medical, Dental, and Vision

Generous Earned Time Off

Career advancement opportunities

Flexible work environment

Qualifications

• One year of experience in data processing, word processing, accounting, or healthcare clerical work.
• Ability to maintain professionalism and confidentiality in all interactions.
• Strong interpersonal and public relations skills.

Responsibilities

• Answer incoming customer service phone calls and effectively communicate with a wide range of customers.
• Enter clear and concise documentation in the patient health information system.
• Conduct financial interviews to determine patients' ability to pay and financial assistance eligibility.
• Review and work on both customer service and financial assistance reports and queues.
• Maintain productivity and quality standards while supporting continuous improvement initiatives.

Skills

Interpersonal skills

Communication skills

Data processing

Confidentiality

Education

High School diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity

• Salary up to $29.52 per hour, based on experience
• Opportunity for career advancement and growth within the organization
• Work remotely from approved states, providing flexibility in your work environment
• Comprehensive benefits including Medical, Dental, and Vision for you and your immediate family
• Generous Earned Time Off to promote work-life balance
• Supportive and collaborative work environment focused on patient care

What to Expect (Job Responsibilities)

• Answer incoming customer service phone calls and effectively communicate with a wide range of customers
• Enter clear and concise documentation in the patient health information system
• Conduct financial interviews to determine patients\' ability to pay and financial assistance eligibility
• Review and work on both customer service and financial assistance reports and queues
• Maintain productivity and quality standards while supporting continuous improvement initiatives

What is Required (Qualifications)

• High School diploma or GED
• One year of experience in data processing, word processing, accounting, or healthcare clerical work
• Strong interpersonal and public relations skills
• Ability to maintain professionalism and confidentiality in all interactions
• Excellent communication skills, both verbal and written

How to Stand Out (Preferred Qualifications)

• Additional courses in medical terminology and office practices
• Certifications such as Certified Healthcare Financial Professional (CHFP) or Certified Revenue Cycle Representative (CRCR)
• Familiarity with healthcare billing and revenue cycle processes

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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