Customer Service Specialist

Schroeder & Tremayne, Inc.; Missouri; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(K) with employer match

Medical, vision, and dental insurance

Paid time off

Life and disability insurance

Life insurance

LTD

FSA

Paid time off

Remote Fridays

Job summary

A family-owned consumer products company in Missouri seeks a Customer Service Specialist to ensure customer inquiries are handled professionally. Responsibilities include addressing customer questions across platforms, troubleshooting issues, providing product information, and fostering customer relationships. The ideal candidate will possess strong communication skills, problem-solving abilities, and a genuine desire to assist customers. A competitive benefits package is offered, including a 401(K) with employer match and paid time off, in an environment that values diversity and equity.

Qualifications

• Excellent communication skills to effectively interact with customers.
• Ability to understand and analyze customer issues.
• Expertise in company products and services.
• Genuine desire to ensure customer satisfaction.
• Proficiency in relevant computer systems and software.
• Capability to handle customer frustration calmly.
• Skill to manage multiple tasks effectively.

Responsibilities

• Responding to customer inquiries through various channels.
• Troubleshooting customer problems and escalating issues as needed.
• Providing detailed product and service information.
• Assisting with tracking shipments and managing returns.
• Addressing customer reviews and gathering feedback.
• Building positive relationships with customers.
• Invoicing for non-EDI customers.
• Submitting sample orders into Shopify.
• Tracking MCF orders.

Skills

Excellent written and verbal communication

Issue analysis and problem-solving

Product and service expertise

Desire to help customers

Computer systems and software proficiency

Calm interaction handling

Workload management and prioritization

Job description

Schroeder & Tremayne, Inc. is a family-owned, consumer products company that creates innovative solutions to everyday dilemmas! We design, develop, market, and distribute our product lines directly to consumers via social-commerce platforms as well as to some of the largest retailers around the world. Our product collections center around home & housewares, impulse, pet, health & beauty, and automotive appearance accessories. We own two brands: S&T INC. and VIKING Car Care.

What You Will Be Doing:

The Customer Service Specialist is the frontline expert who ensures that customer inquiries and issues are addressed with professionalism and care. They act as the bridge between the consumer and the company, providing support and information while also gathering valuable feedback to enhance products and services.

• Responding to Customer Inquiries. This includes answering questions about products and services through various channels like phone, email, chat, Amazon, TikTok, and Shopify messages.
• Troubleshooting problems and providing solutions to customer complaints and concerns, potentially escalating complex issues to relevant departments.
• Offering accurate and comprehensive details about the company's products and services, including usage and features.
• Assisting with tracking shipments and managing returns or exchanges.
• Addressing customer reviews on all platforms, gathering customer feedback and sharing with relevant teams to improve products and services.
• Fostering positive relationships with customers through friendly and professional communication.
• Assisting with invoicing for non edi customers, including Amazon.
• Submitting creator sample order entries into Shopify for shipment.
• Tracking MCF orders.

Qualifications and Skills

• Excellent written and verbal communication abilities to interact effectively with customers.
• The capacity to understand customer issues, analyze them, and develop efficient solutions.
• Becoming an expert of the company's products and services to provide accurate information and assistance.
• A genuine desire to help customers and ensure their satisfaction.
• The ability to use relevant computer systems and software.
• The ability to handle customer interactions calmly and understand their perspective, especially when they are frustrated.
• The skill to manage a workload effectively, prioritize tasks, and respond promptly to customer inquiries.

We offer a competitive benefits package including 401(K) with employer match, medical, vision, dental, life, LTD, FSA, and paid time off. We work in the office Monday through Thursday. Fridays we work remotely.

Schroeder & Tremayne, Inc. is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer.