Customer Service Specialist

Prime Capital Financial; Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Prime Capital Financial seeks a client-focused service professional to support advisors and deliver a high-quality client experience. You will independently handle inquiries, process routine account servicing tasks, and ensure compliant documentation and timely execution.

Coordinate client meetings, manage multiple priorities, and collaborate with internal teams to maintain accurate records and smooth workflows.

Qualifications

• Bachelor's degree or equivalent experience preferred
• 2+ years of financial services or client service experience
• Strong knowledge of account servicing processes
• Demonstrated ability to manage multiple priorities

Responsibilities

• Independently manage client inquiries and service requests
• Process account maintenance, including money movements and distributions
• Prepare and review new account documentation
• Maintain compliance logs and required documentation
• Support advisors with client deliverables and follow-ups
• Scheduling client meetings and events
• Coordinating meetings across multiple advisor calendars

Skills

Client service

Account servicing

Multi-tasking

Organization

Relationship building

Education

Bachelor's degree or equivalent experience

Job description

Overview: This role is responsible for delivering exceptional client service and supporting advisors in providing a high-quality client experience. The position partners closely with financial advisors and internal teams to ensure accurate, timely, and compliant execution of client service activities while building strong client relationships. This role independently manages core client service functions and supports more complex operational tasks.

Key Responsibilities:

• Independently manage client inquiries and service requests
• Process account maintenance, including money movements and distributions
• Prepare and review new account documentation
• Maintain compliance logs and required documentation
• Support advisors with client deliverables and follow-ups
• Scheduling client meetings and events
• Coordinating meetings across multiple advisor calendars

Education/Experience:

• Bachelor's degree or equivalent experience preferred
• 2+ years of financial services or client service experience
• Strong knowledge of account servicing processes
• Demonstrated ability to manage multiple priorities

Core Competencies

• Independently handles standard client requests
• Builds trust through responsiveness and follow-through
• Manages full lifecycle of account servicing tasks
• Anticipates next steps and reduces rework
• Resolves routine issues independently
• Identifies root causes and proposes solutions
• Effectively balances multiple advisors and client needs
• Demonstrates strong organizational discipline
• Understands and adheres to documentation and process requirements