Customer Service Specialist

Behavioral Health Solutions; Kansas; Remote; USD 60,000 - 80,000; Part time

Job summary

A leading behavioral health service provider is looking for a part-time Customer Service Specialist to deliver excellent support. Responsibilities include managing client inquiries, scheduling appointments, and ensuring confidentiality. Candidates should possess strong communication skills and experience in customer service. This role offers flexible working hours and opportunities for professional development.

Benefits

Flexible part-time schedule

Remote/hybrid work opportunities

Professional development opportunities

Qualifications

• 1+ years of experience in customer service, preferably in a healthcare setting.
• Strong verbal and written communication skills.
• Ability to multitask and work independently.

Responsibilities

• Serve as the first point of contact for incoming calls and inquiries.
• Provide accurate information regarding services and appointments.
• Coordinate with clinical teams to ensure timely communication.

Skills

Clear communication

Organization

Multitasking

Empathy

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Some college or healthcare-related coursework

Tools

Microsoft Office

Electronic health record (EHR) systems

Job description

Job Title: Part-Time Customer Service Specialist

Location: Remote

Company: Behavioral Health Solutions

Job Type: Part-Time

Schedule: 20–40 hours/week, flexible scheduling available]

About Behavioral Health Solutions

Behavioral Health Solutions (BHS) is a leading provider of comprehensive behavioral health services. We are dedicated to improving the mental health and well-being of individuals across diverse communities. Our team is composed of compassionate professionals who work collaboratively to provide innovative, person-centered care. At BHS, we value integrity, empathy, and excellence in everything we do.

Position Summary

We are seeking a Customer Service Specialist to join our team on a part-time basis. This role is critical in providing excellent front-line support to our patients, clients, and clinical staff. The ideal candidate is a clear communicator, highly organized, and passionate about helping others in the behavioral health field.

Key Responsibilities

• Serve as the first point of contact for incoming calls, emails, and inquiries.
• Provide accurate information regarding services, appointments, and general questions.
• Assist patients and clients with scheduling, rescheduling, and confirming appointments.
• Document and update client records accurately in our internal systems.
• Coordinate with clinical teams to ensure timely communication and support.
• Address and resolve client concerns with professionalism and empathy.
• Follow up on inquiries and ensure issues are resolved in a timely manner.
• Maintain confidentiality and adhere to HIPAA and organizational standards.

Qualifications

• High school diploma or equivalent required; some college or healthcare-related coursework preferred.
• 1+ years of experience in customer service, preferably in a healthcare or behavioral health setting.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and comfortable using electronic health record (EHR) systems.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Empathetic, patient-focused, and solution-oriented mindset.
• Bilingual (English/Spanish) a plus, but not required.

Benefits

• Flexible part-time schedule
• Remote/hybrid work opportunities (based on location and business needs)
• Supportive and mission-driven team environment
• Professional development and training opportunities