Customer Service Specialist

Best Chevy; Hingham (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A local car dealership in Hingham, MA is seeking a Customer Service Specialist to manage customer interactions and service appointments. You will support customers by scheduling services, answering inquiries, and maintaining office operations. Candidates should possess strong communication and organizational skills. The role offers a competitive hourly rate and great benefits including paid time off and employee discounts.

Benefits

Competitive pay

Employee Discounts

Hands on Training

Paid Time Off

Flexible Spending Account

401k

Health & Dental Benefits

Qualifications

• Excellent communication and organizational skills.
• Experience using Microsoft Office suite.
• Ability to work effectively with customers, vendors, and employees.

Responsibilities

• Schedule service appointments.
• Meet with customers and determine their needs.
• Monitor vehicle progress and update customers.
• Process payments and handle miscellaneous office duties.
• Handle customer complaints professionally.

Skills

Excellent communication skills

Organizational skills

Experience using Microsoft Office suite

Job description

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This range is provided by Best Chevy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $25.00/hr

Named a "Top Place to Work" by the Boston Globe for multiple years, Best Chevrolet, Inc., is a family owned dealership located in Hingham, MA that has been proudly serving the community since 1957.

As a Customer Service Specialist, your responsibilities include answering phone calls, texts, online chats, and emails from customers in the service department. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed.

Benefits

• Competitive pay
• Employee Discounts
• Hands on Training
• Paid Time Off
• Flexible Spending Account
• 401k
• Health & Dental Benefits
  
  
  

Responsibilities

• Schedule service appointments
• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Monitor the progress of each vehicle throughout the day, and update customers
• Process payments, invoice and other miscellaneous office duties
• Provide basic information to callers who have general inquiries
• Handle customer complaints with integrity and poise
• Provide general administrative and clerical support
• Maintain office supplies for specific location
  
  
  

Qualifications

• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
• Willing to submit to a drug screen & background check
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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