Customer Service Specialist

Orkin, LLC; Harrisonburg (VA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid vacation and sick leave

Job summary

HomeTeam Pest Defense in Harrisonburg, Virginia is seeking a Customer Service Specialist. In this role, you’ll take incoming requests, schedule service visits, and ensure customer satisfaction with a focus on empathy and service excellence.

The position offers a competitive hourly pay of $18.00 to $24.00, comprehensive benefits, and a robust training program. Candidates with prior experience in customer service are preferred, and strong communication skills are essential for success.

Qualifications

• Prior customer service or sales experience preferred.
• Excellent interpersonal and communication skills.
• Basic navigation skills in various software and web applications.

Responsibilities

• Field incoming requests and schedule service visits.
• Maintain efficient routes reducing drive time.
• Monitor and update customer database with accurate information.

Skills

Customer Service Experience

Communication Skills

Basic Computer Skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

We Need Your Next‑Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental, and vision coverage for you and your family, competitive pay and a 401(k) program. You’ll receive opportunities to volunteer and give back.

With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, we understand that pests keep coming back, keeping our industry recession resistant.

Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

• This role is based onsite and requires working from our office location during regular business hours.


• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.


• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—don’t worry, we will train you!


• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.


• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.


• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.


• Reschedule unserviced accounts within 24 hours.


• Participate in quality assurance processes, programs, and initiatives.


• Safeguard customer’s privacy and other proprietary information.

Benefits

• Pay of USD $18.00 to $24.00 hourly


• Comprehensive benefits package including medical, dental, vision, maternity, & life insurance


• 401(k) plan with company match, employee stock purchase plan


• Paid vacation, holidays, and sick leave


• Employee discounts, tuition reimbursement, dependent scholarship awards


• Industry leading, quality, comprehensive training program

Qualifications

• Previous experience in Customer Service or Sales preferred


• High School Diploma or equivalent required


• Excellent interpersonal and communication skills


• Basic computer skills in various software and web‑based applications


• Proficient in Microsoft Office


• Strong attention to detail and follow through
  
• Demonstrated ability to prioritize tasks and manage time efficiently


• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

Work Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.


• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer