Customer Service Specialist

The Sherwin-Williams Company; Framingham (MA); On-site; USD 34,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for our Framingham store. The role involves assisting both wholesale and retail customers, understanding their needs, answering questions about Sherwin-Williams products, and recommending the right solutions.

You will resolve customer concerns promptly to ensure client satisfaction, stay current with product features, and uphold the store's visual standards while contributing to sales goals.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs. frequently and 70 lbs. occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Assist wholesale and retail customers, determine needs, answer questions about Sherwin-Williams products and recommend solutions.
• Promptly resolve customer concerns to ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain high quality and visual standards in-store.

Skills

Customer service

Spanish language

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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