Customer Service Specialist

Hornet Staffing, Inc, a GEE Group company; Fife (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

Hornet Staffing, Inc, a GEE Group company is seeking a detail-oriented logistics support specialist to help coordinate shipments and manage documentation in a warehouse-support office setting.

The role requires 1+ years in customer service or logistics, strong data-entry skills, and proficiency with Microsoft Office. You will interact with customers, vendors, and drivers to ensure accurate records and timely deliveries.

Qualifications

• 1+ years of relevant experience in customer service, logistics, transportation, warehouse administration, or shipping/receiving
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Strong attention to detail and organizational skills
• Experience handling customer calls, emails, and driver interactions
• Comfortable working in a warehouse-support office environment
• Experience with trucking, intermodal, import/export, or inventory management a plus
• High School Diploma or GED required

Responsibilities

• Create and process shipping and receiving documentation
• Maintain inventory records and appointment logs
• Coordinate inbound and outbound shipments
• Track and trace domestic and international shipments
• Answer customer, vendor, and driver inquiries
• Verify pickups and deliveries and update system records
• Set up container bookings and process empty container transactions
• Coordinate with warehouse staff and account managers
• Report incidents, claims, accidents, and service failures
• Ensure accurate paperwork before product releases
• Support operations through administrative and clerical duties

Skills

Customer service

Logistics

Data entry

Documentation

Microsoft Office

Attention to detail

Organizational skills

Warehouse administration

Shipping/receiving

Import/Export

Truck coordination

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

• 1+ years of customer service, logistics, transportation, warehouse administration, or shipping/receiving experience
• Strong data entry and documentation skills
• Experience handling customer calls, emails, and driver interactions
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Strong attention to detail and organizational skills
• Comfortable working in a warehouse-support office environment
• Experience with trucking, intermodal, import/export, or inventory management a plus
• High School Diploma or GED required

Key Responsibilities

• Create and process shipping and receiving documentation
• Maintain inventory records and appointment logs
• Coordinate inbound and outbound shipments
• Track and trace domestic and international shipments
• Answer customer, vendor, and driver inquiries
• Verify pickups and deliveries and update system records
• Set up container bookings and process empty container transactions
• Coordinate with warehouse staff and account managers
• Report incidents, claims, accidents, and service failures
• Ensure accurate paperwork before product releases
• Support operations through administrative and clerical duties