Customer Service Specialist

Jackson Dawson; Dearborn (MI); On-site; USD 38,000 - 60,000; Full time

Job summary

Jackson Dawson is seeking a Customer Service Specialist to support training and customer experience programs. You will be the trusted contact for participants, clients, and internal teams, delivering exceptional service with professionalism and empathy.

The role also includes coordinating travel logistics, data management, and collaboration across departments to ensure programs run smoothly and stakeholders remain satisfied.

Qualifications

• 1-3 years of professional experience in customer service, travel coordination, hospitality, administrative support, or a related field.
• High school diploma or equivalent required.
• Associate's or bachelor's degree preferred.

Responsibilities

• Serve as the primary point of contact for training participants, dealership personnel, clients, and internal team members.
• Respond to inquiries via phone and email in a professional, timely, and customer-focused manner.

Skills

Communication

Customer service

Problem-solving

Organization

Multitasking

CRM experience

Excel

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

CRM platforms

Concur

Smartsheet

Job description

Overview

We are seeking a customer-focused and highly organized Customer Service Specialist to support the success of our training and customer experience programs. In this role, you will serve as a trusted resource for customers, clients, dealership personnel, and internal teams by providing exceptional customer support, coordinating travel logistics, and ensuring seamless program execution. The ideal candidate thrives in a fast-paced environment, adapts quickly to changing priorities, and takes pride in delivering outstanding service with professionalism, empathy, and attention to detail. This is an excellent opportunity for an individual who enjoys solving problems, supporting people, and contributing to a collaborative team environment.

Responsibilities

Customer Support

• Serve as the primary point of contact for training participants, dealership personnel, clients, and internal team members.
• Respond to inquiries via phone and email in a professional, timely, and customer-focused manner.
• Deliver exceptional service while building positive relationships with stakeholders.

Travel Coordination

• Coordinate travel arrangements, including flights, hotel accommodations, and rental vehicles for attendees, clients, and team members.
• Ensure travel details are accurate, cost-effective, and aligned with program requirements.
• Provide support for travel-related changes and unexpected issues as needed.

Program Support

• Support the day-to-day operations of multiple program initiatives.
• Assist with scheduling, logistics, coordination, and administrative tasks.
• Prioritize and manage multiple responsibilities while adapting to evolving business needs.

Data Management & Reporting

• Maintain accurate records of customer interactions and program activities within CRM and tracking systems.
• Ensure documentation is complete, organized, and readily accessible.
• Assist with reporting and data management activities as needed.

Issue Resolution

• Proactively identify and resolve customer, travel, or program-related challenges.
• Exercise critical thinking and sound judgment to minimize disruptions.
• Escalate issues appropriately and partner with internal teams or vendors to achieve resolution.

Collaboration & Accountability

• Take ownership of assigned responsibilities and consistently deliver high-quality results.
• Work independently while maintaining strong collaboration with team members and stakeholders.
• Contribute to a positive team culture through effective communication and partnership.

Qualifications

• 1-3 years of professional experience in customer service, travel coordination, hospitality, administrative support, or a related field.
• High school diploma or equivalent required.
• Associate's or bachelor's degree preferred.

Skills & Abilities

• Excellent written and verbal communication skills.
• Strong customer service mindset with a focus on creating positive experiences.
• Proven problem-solving and critical-thinking abilities.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Comfortable handling escalated or complex situations with professionalism and composure.
• Intermediate proficiency in Microsoft Excel.
• Experience working with CRM platforms, Concur, Smartsheet, or similar business applications is preferred.
• Ability to work independently while thriving in a collaborative team environment.

Additional Information

• Full-time, on-site position.
• Primarily standard business hours, with occasional after-hours support as business needs require.
• Opportunity to support high-profile training and customer experience programs while working as part of a dynamic and collaborative team.