Customer Service Specialist

West Shore Home; Columbia (SC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Health Insurance options

401(k) Retirement Plan with company 3%

HSA plan with company match

Paid holidays and PTO

Employee Referral Program

Employee Discount Program

Job summary

West Shore Home is seeking a Customer Service Specialist for our Columbia, SC branch to support all customer service-related functions and ensure a 5-star experience for post-installation services. You will handle requests via phone, email, text, or our website, schedule service visits, and coordinate with the General Manager and installation teams to address service needs.

This role requires a high school diploma and strong communication skills; Salesforce experience is a plus.

Qualifications

• Ability to provide 5-star customer service.
• Strong written and verbal communication skills.
• Experience with Salesforce preferred.

Responsibilities

• Accountable for providing 5-star customer service to West Shore Home’s customers regarding post-installation services.
• Responds to customer requests for support due to issues relating to post-installation services.
• Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.
• Attend and facilitate the mandatory morning Customer Service huddle by following the Customer Service Representative morning huddle agenda.
• Provides data and feedback to the General Manager, Customer Service Managers, In-Home Sales Manager, and Installation Managers on all service-related issues.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma

Tools

Salesforce

Job description

Position: Customer Service Specialist

Location: 206 Business Park Blvd, Columbia, SC 29203

Schedule: Monday-Friday, 7:30AM-4:00PM (Full-Time)

Who We Are

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Job Summary

The Customer Service Specialist will support all Customer Service-related functions in the assigned branch. This position will be accountable for providing a 5-star experience to customers regarding post-installation services by using best judgement calls and knowledge of all products to diagnose and schedule service visits.

Key Role Accountabilities

• Accountable for providing 5-star customer service to West Shore Home’s customers regarding post-installation services.
• Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services.
• Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.
• Attend and facilitate the mandatory morning Customer Service huddle by following the Customer Service Representative morning huddle agenda.
• Provides data and feedback to the General Manager, Customer Service Managers, In-Home Sales Manager, and Installation Managers on all service-related issues.

Minimum Requirements

• High School Diploma or equivalent required.
• Experience with Salesforce preferred.
• Strong written and verbal communication skills.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program

Compensation

• The approximate hourly pay for this position is $20-$22 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Culture And Community

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/

#CorpRD

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.