Customer Service Specialist

North Bridge Staffing Group; Chicago (IL); Hybrid; USD 40,000 - 64,000; Full time

Job summary

North Bridge Staffing Group in Chicago is seeking a client-facing associate to serve as the main contact between a specialty accounts team and an external sales force across the U.S. and Canada.

You will deliver high-quality customer service and support for shipments, returns, warranty issues, and order entry. The role emphasizes strong product knowledge of racquet sports, problem resolution, and cross-team collaboration.

Qualifications

• Bachelor's degree in business or related field with at least 2 years of relevant experience, or 3+ years in a customer-service role.
• Proficiency with Microsoft Office; familiarity with SAP is a plus.
• Interest in sports or athletic brands is a bonus.
• Strong people skills and ability to stay calm in tense interactions.
• General knowledge of racquet sports equipment and ability to discuss competing brands.
• Comfortable working independently and coordinating across multiple teams, including in a remote setup.
• Strong multitasking and prioritization skills; able to meet deadlines.
• Adaptable to shifting priorities as business needs change.

Responsibilities

• Maintain solid product knowledge and be able to explain technical details about the racquet product line
• Handle escalated customer service problems and make sure they're resolved appropriately
• Field equipment-related questions and offer product recommendations
• Track open orders closely to keep deliveries on schedule
• Look for opportunities to grow sales within existing accounts by suggesting complementary or replacement products
• Manage order processing — including standard orders, returns, and samples — to keep customers satisfied and encourage repeat business
• Build and maintain strong working relationships with both internal teams and outside customers

Skills

Customer service

Communication

Microsoft Office

Relationship building

Multitasking

Independent work

Education

Bachelor's degree in business or related field

2+ years relevant experience

3+ years customer-service experience as alternative

Tools

SAP

MS Office

Job description

This role serves as the main point of contact between a specialty accounts team and an external sales force, delivering strong customer service to both internal staff and outside customers throughout the U.S. and Canada. The person in this position also picks up various support projects for the service team, such as handling shortage claims on shipments, managing returns, processing warranty issues, and entering orders.

Core Responsibilities:

• Maintain solid product knowledge and be able to explain technical details about the racquet product line
• Handle escalated customer service problems and make sure they're resolved appropriately
• Field equipment-related questions and offer product recommendations
• Track open orders closely to keep deliveries on schedule
• Look for opportunities to grow sales within existing accounts by suggesting complementary or replacement products
• Manage order processing — including standard orders, returns, and samples — to keep customers satisfied and encourage repeat business
• Build and maintain strong working relationships with both internal teams and outside customers

Qualifications:

• A bachelor's degree in business or a related field plus at least 2 years of relevant experience, OR 3+ years in a customer-service-oriented role as a substitute for the degree
• Solid proficiency with Microsoft Office; familiarity with SAP is a plus
• An interest in sports or athletic brands is a bonus
• Strong people skills, with the ability to stay calm and defuse tense customer interactions
• General knowledge of racquet sports equipment and the ability to speak to competing brands
• Comfortable working independently and coordinating across multiple teams, including in a remote setup
• Strong multitasking and prioritization skills, able to meet deadlines
• Adaptable to shifting priorities as business needs change