Customer Service Specialist

Sherwin-Williams; Brick Township (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist in Brick Township, NJ, to enhance customer satisfaction and achieve store sales goals. Responsibilities include assisting customers, processing transactions, and maintaining product displays to ensure a positive store environment.

The ideal candidate should possess excellent communication skills, a valid driver's license, and be comfortable lifting up to 50 lbs. Previous experience in retail or customer service is preferred.

Qualifications

• Must be at least eighteen (18) years of age.
• Must have a valid, unrestricted Driver’s License.
• Must be legally authorized to work in the country without needing sponsorship.
• Ability to work evenings and weekends as scheduled.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and online by determining needs.
• Process sales transactions accurately.
• Maintain in-stock and presentable condition of assigned areas.

Skills

Customer service

Sales skills

Communication skills

Ability to lift 50 lbs.

Knowledge of paint products

Education

High School diploma or GED

Job description

Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They are expected to promptly resolve any customer concerns and ensure maximum client satisfaction while staying up-to-date with product features and maintaining high quality and visual standards. Customer Service Specialists are tasked with achieving excellent customer service, consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. The Company has determined that a criminal history review is necessary to protect the business, its operations, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Location: Store #705035, 990 Cedar Bridge Avenue Brick, NJ 08723.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.