Customer Service Specialist

RiseMe; Arizona; On-site; USD 25,000 - 30,000; Full time

Job summary

Arizona State University is seeking a detail-oriented Enrollment and Records Assistant 1 (Non-Exempt) to join the Tempe campus. The role supports maintenance of enrollment and student records systems and assists with graduation processing.

The position pays $20.00 per hour, full-time, with typical office hours in an environment emphasizing customer service and data accuracy. Candidates should have a high school diploma and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• Experience in higher education or student records preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Review degree audits and plans of study to verify degree completion.
• Verify student records and post degrees for graduates.
• Respond to inquiries from students and advisers via phone, email, or in person.
• Notify students of graduation status and assist with policy updates.
• Maintain and update internal records and diploma orders.

Skills

Attention to detail

Problem-solving

Customer service

Verbal and written communication

Tech-savvy

Education

High School Diploma or equivalent

Tools

PeopleSoft

MS Outlook

MS Word

MS Excel

Job description

Job Profile

Enrollment and Records Assistant 1 Non-Exempt

Job Family

Enrollment and Records

Time Type

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Supports maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services.

Job Description

Are you looking to use your attention to detail and problem-solving experience in a collaborative team environment? Are you a self-starter who works well independently? Do you want employment helping students achieve their educational goals? If you are student-focused and enjoy the challenge of working in a high-volume, academic environment, this may be the position for you. University Registrar Services is seeking a detail-oriented individual to join the Degree Conferral Services team on the Tempe campus as a Customer Service Specialist to evaluate, verify and process student applications for graduation. The ideal candidate will be detail-oriented, possess strong customer service skills, communicate effectively, tech-friendly and have experience in higher education. ASU awards over 30,000 degrees annually and the Degree Conferral Services team is an integral part of making this possible.

Position Pay Rate

$20.00 per hour

Essential Duties

• Review degree audits and /plans of study to ensure all degree requirements will be satisfied by students who have applied to graduate.
• Review, verify student records and post degrees for students who have met all degree requirements
• Respond daily via telephone, email or in person to inquiries from students, advisors, or department or college representatives regarding student application status, degree status or departmental procedures related to graduation; provide information and referrals as needed.
• Notify students of graduation/application status, including awarded, approved or withdrawn.
• Assist with updating, revising and maintaining internal policies and procedures.
• Add or remove certificates and concurrent degrees to student records in PeopleSoft.
• Utilize established reports to assist with workflow and delegation to other staff.
• Assist with preparation and proofreading of the university commencement program.
• Assist and facilitate diploma, e-diploma and replacement diploma orders.

Desired Qualifications

• Experience working in a higher education environment.
• Evidence of effective verbal and written communication skills.
• Experience in customer service and problem solving.
• Computer experience using MS Outlook, MS Word, MS Excel and the internet.
• Demonstrated knowledge of ASU policies and procedures.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions.

Department Statement

In support of the university’s mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services.

Academic Enterprise Enrollment core values

• Make the human connection: We commit to listen, offer empathy and show compassion.
• Drive success with teamwork: We solve problems with collaboration and creativity.
• Promote a thriving community: We recognize work-life balance and embrace our individual differences.
• Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.
• See the extraordinary through our efforts: We support those who are pursuing their dreams.
• Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency.

ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.

Driving Requirement

Driving is not required for this position.

Location

Campus: Tempe

Funding

No Federal Funding

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance

For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.