Customer Service Specialist

Sodexo; Allentown (Lehigh County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Medical benefits

Dental benefits

Vision benefits

Tuition reimbursement

401k

Discount programs

Job summary

Sodexo is hiring a Customer Service Specialist in the Lehigh Valley area. The role includes welcoming customers, handling inquiries across face-to-face and digital channels, and documenting interactions for follow-up. It requires 0–2 years of relevant experience and offers a comprehensive benefits package.

The position supports both food and facilities operations with varying shifts, and includes a full benefits program and opportunities for training and advancement within Sodexo.

Qualifications

• 0–2 years of related experience in customer service or hospitality.
• Ability to communicate clearly with customers in person, by email, and by phone.
• Demonstrated teamwork and dependable attendance.

Responsibilities

• Handle customer interactions face-to-face, by email, or by telephone.
• Record and document client interactions for management follow-up.
• Provide a warm welcome and act as an ambassador for Sodexo.
• Attend scheduled shifts on time and adapt to account-specific needs.

Skills

Team-oriented

Adaptable

Reliable

Customer-focused

Job description

Customer Service SpecialistLocation: LEHIGH VALLEY - MACK BUILDING - 74848005Workdays/shifts: Varying shifts, days/hours, and rotating weekends. More details will be provided during the interview process.Employment Type: Full-timePay Range: $18 per hour - $18 per hourWorking with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.What You’ll Do: As a Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.Responsibilities include:May work in either food or facilities operation.Handle customer service interactions through either face-to-face, email or telephone communications.May also be required to record and document various client interactions for management follow-up.Attends work and shows for scheduled shift on time with satisfactory regularityOther duties may be assigned and can differ among accounts, depending on business necessities and client requirements.What You Bring:Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.0 – 2 years of related experienceLink to full Job descriptionWhat We Offer:Flexible and supportive work environment, so you can be home for life’s important moments.Access to ongoing training/development and advancement opportunities to turn your job into a careerFull array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.In addition to Sodexo’s standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.Link to benefits summaryOverall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo’s benefit offerings during the interview process.Who we are:At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form.