Customer Service Shift Supervisor - Cosentino's Price Chopper #249, 22210 W. 66th St., Shawnee

Price Chopper - Market 32; Shawnee (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail store is seeking a Customer Service Shift Supervisor to oversee the Front Office team and ensure a positive shopping experience. This role involves direct supervision, customer service, compliance with regulations, and supporting team member growth. Ideal candidates should possess strong communication skills, leadership abilities, and a commitment to customer satisfaction.

Qualifications

• A liquor license must be obtained prior to the first day of work.
• Preferable completion of ongoing training and development.
• Ability to navigate the Kronos system under management's direction.

Responsibilities

• Provide direct supervision of the Front-End team in the absence of management.
• Ensure compliance with health regulations and customer service standards.
• Handle customer complaints and assist with cashier transactions as needed.

Skills

Communication

Interpersonal Skills

Supervision

Customer Service

Problem Solving

Basic Math

Education

High school diploma or equivalent (preferred)

Job description

Customer Service Shift Supervisor

Position Objective: To assist customers in their shopping experience by leading the Front Office team in a way that not only promotes growth for the company, but also results in a team that delivers the service Cosentino’s customers have come to expect.
Reporting Structure: This position formally reports to the Office Manager.

Status: This is a non-exempt position.

Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
* A liquor license must be obtained prior to the first day of work (If applicable).
* Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.

Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
* In the absence of the Office Manager and Asst. Office Manager, provide direct supervision of the activities of all other members of the Front-End team in a manner that is operationally effective, but is also motivating and respectful.
* Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.).
* Know and implement the Cosentino's Customer Service Standards.
* Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.).
* Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
* Able to operate, clean and maintain all equipment safely and competently.
* Accurately process all payment types, such as cash, checks, WIC, food stamps, coupons and other payment methods.
* Ensure all POS systems and cash office systems are running smoothly and contact appropriate services as needed
* Meet or exceed productivity standards to produce desired team and individual results.
* Ensure the front end is always clean and displays a professional overall appearance for customers.
* Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
* Efficiently and courteously handle all returns, exchanges and price adjustments.
* Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
* Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.
* Act in a cashier role as needed to ensure a friendly, convenient customer experience.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
* Know and promote ads and specials to increase store sales and profits.
* Under Office Manager’s direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
* Practice open communication with store management team regarding any issues within the Front-End team, if the Office Manager and Asst. Office Manager are not present.

Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 10 lbs.
* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches.
* Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
* Climbing a ladder, possibly up to 5ft.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.