CUSTOMER SERVICE/SERVICE BOOTH CLERK

Kroger Family of Companies; Rio Rancho (NM); On-site; USD 12,000 - 18,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused cashier to provide outstanding service in our retail grocery environment. You will assist customers, answer questions, process transactions, and uphold store policies while maintaining a safe, clean environment.

Ideal candidates will be 18 or older with strong communication and math skills, able to handle stressful situations and promote ongoing promotions. This on-site role offers opportunities to grow within a busy store setting.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective written and oral communication skills.
• Knowledge of basic math (e.g., counting, addition, and subtraction).

Responsibilities

• Create an environment where customers feel welcome and appreciated by answering questions about products in the department and store.
• Know products in departments and respond to questions, making product suggestions.
• Report pricing and scanning discrepancies to the manager.
• Process customer transactions quickly, accurately and efficiently.
• Ensure returns/exchanges satisfy customers while following policies.
• Inform customers about new and ongoing promotions.
• Handle funds, coupons, tenders per policy.
• Maintain awareness of inventory/stocking to support ordering system integrity.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the manager.
• Stay up-to-date with ads and promotions.
• Follow policies for post office, money orders, licenses, etc.
• Observe shift hours.
• Answer store calls promptly and professionally.
• Ensure compliance with merchandising, cash controls, labor, and safety rules.
• Adhere to food safety guidelines on returns.
• Reinforce safety programs and report unsafe conditions.
• Notify management of accidents.
• Report safety risks and illegal activity.
• Comply with weights and measures laws and labeling.
• Must perform essential functions with or without accommodation.

Skills

Effective written and oral comms

Basic math

Handle stressful situations

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.

• Report pricing and scanning discrepancies to the appropriate manager.

• Process customer transactions quickly, accurately, and efficiently.

• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.

• Communicate new and on-going special programs and promotions to customers.

• Handle funds, coupons, tenders, etc. according to company policy.

• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Stay current with present, future, seasonal and special ads.

• Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.

• Observe scheduled shift operating hours.

• Answer all store telephone calls promptly and professionally according to department training.

• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.

• Adhere to all food safety regulations and guidelines on product returns.

• Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.

• Notify management of customer or employee accidents.

• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.

• Comply with all state, county and local weights and measures laws and labeling requirements.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Must be 18 or older

• Ability to handle stressful situations

• Effective written and oral communication skills

• Knowledge of basic math (e.g., counting, addition, and subtraction)

Desired

• Retail grocery

• Cashier

• Customer service experience

• Second language: speaking, reading and/or writing