Customer Service Senior Representative - Express Scripts - Remote

Cigna; Georgia; Remote; USD 40,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Customer Service Coordinator to schedule home infusion visits and manage nursing referrals. Candidates should have a minimum of 5 years in customer service and strong communication skills. This role offers a supportive work environment with opportunities for career advancement. If you thrive in a dynamic setting and have excellent organizational abilities, this opportunity is for you.

Benefits

Opportunity for career advancement

Supportive work environment

Chance to make a positive impact

Qualifications

• 5+ years of relevant Customer Service experience.
• Ability to adapt in a dynamic work environment and make independent decisions.

Responsibilities

• Schedule visits for home infusion within the region.
• Complete nurse assignments for patients and monitor appointments.
• Serve as a coordinator for nursing referrals and provide customer service.
• Respond to inquiries regarding nursing and patient referrals.
• Investigate and resolve issues while maintaining timely data entry.

Skills

Customer Service

Communication Skills

Detail-oriented

Excel proficiency

Outlook proficiency

Education

High School education or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Work with a diverse team in a fast-paced environment
• Engage in meaningful work that improves health and vitality for patients

What to Expect (Job Responsibilities):

• Schedule visits for home infusion within a region of branches by coordinating with Nurse Managers, field staff, and patients
• Complete nurse assignments for patients and proactively monitor all patient appointments for accuracy
• Serve as a coordinator for nursing referrals while providing excellent customer service
• Respond to inquiries from patients and staff regarding nursing and patient referrals and schedules
• Investigate and resolve issues while maintaining timely data entry in appropriate systems

What is Required (Qualifications):

• High School education or GED required
• 5+ years of relevant Customer Service experience
• High proficiency in Excel and Outlook
• Detail-oriented with excellent written and oral communication skills
• Ability to adapt in a dynamic work environment and make independent decisions

How to Stand Out (Preferred Qualifications):

• Experience in a healthcare-related customer service role
• Pro-active work ethic with experience in virtual management/training
• Strong problem-solving abilities and critical thinking skills

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