Customer Service - Self Storage Manager

Publicstorage; West Saint Paul (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Public Storage in Minnesota seeks a Property Manager to work at multiple site locations, assessing customer storage needs and recommending packing supplies. Daily unit inspections ensure inventory readiness for rental and smooth operations.

Responsibilities include cash handling, bank deposits, and keeping customers current on payments through reminders and collections when required. Travel between locations is expected.

Qualifications

• Experience in customer service oriented sales environments such as retail or hospitality.
• Strong communication and interpersonal skills are required.
• Ability to identify customer storage needs and recommend solutions.

Responsibilities

• Assess customer storage needs and suggest packing or moving supplies.
• Perform daily storage unit inspections to confirm inventory and readiness for rental.
• Audit cash drawers, make bank deposits, and ensure payments are up to date.
• Make reminder and collection calls when required to keep accounts current.

Skills

Customer service

Sales

Retail experience

Communication skills

Job description

Our Property Managers get to work independently at multiple locations; spending time both inside and outside.

We assess customer storage needs and make suggestions, including selling packing and moving supplies.

Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent.

Auditing cash drawers and making bank deposits are part of the daily business.

We help keep our customers current with payments and make reminder and collection calls when required.

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

• Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

• Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

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