Customer Service - Self Storage Manager

Public Storage; Silver Spring (MD); On-site; USD 19,491 - 27,760; Full time

Benefits offered by this job

Flexible schedules

Eligibility for full-time benefits

Performance-based bonuses

Mileage reimbursement

On-site company housing availability

Job summary

A leading self-storage company is seeking dedicated individuals for customer-facing roles. You will work independently at various locations, assisting customers with their storage needs and conducting daily inspections. The position offers flexible schedules and includes opportunities for performance-based bonuses. Ideal candidates will have experience in customer service and a valid driver's license. This role requires physical activities such as lifting and outdoor work.

Qualifications

• Valid driver's license and own vehicle required.
• Experience in customer-service-oriented roles preferred.

Responsibilities

• Work independently at multiple locations.
• Assess customer storage needs and sell supplies.
• Conduct daily inspections of storage units.
• Audit cash drawers and make bank deposits.
• Manage customer payments and collections.

Skills

Customer service

Sales experience

Communication skills

Job description

Public Storage is the self‑storage industry leader and we are hiring now!

Earn $17.15 per hour

Benefits

• Flexible full‑time schedules (9:30 am–6 pm, weekends to 5 pm)
• Eligibility for full‑time benefits after working an average of 20+ hours – includes Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
• Company‑paid life, accidental death insurance, and exclusive vendor discounts
• Mileage reimbursement for inter‑property travel or other work‑related tasks
• On‑site company housing available at many locations (performance and tenure required)
• Performance‑based bonuses for Property Managers

Job Description

• Work independently at multiple locations, spending time inside and outside
• Assess customer storage needs and make suggestions, including selling packing and moving supplies
• Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent
• Audit cash drawers and make bank deposits as part of daily business
• Keep customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to lift/move items weighing up to 35 pounds
• Walk throughout facilities, spending up to 50% of time outdoors, including climbing stairs and opening large doors
• Perform cleaning and daily maintenance tasks including sweeping/mopping interior areas and maintaining exterior grounds and curb appeal

Qualifications

Experience: Successful candidates come from a variety of customer‑service‑centered sales environments (retail, restaurant, fast food or other service‑based companies).

Transportation: Employees are required to have a valid driver’s license and own a vehicle for travel between work locations or other work‑related business (mileage reimbursement available).