Customer Service - Self Storage Manager

Public Storage; Raleigh (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedules

Full-time benefits

Mileage reimbursement

Bonuses

Job summary

Public Storage is a leading name in the self-storage industry, offering flexible full-time schedules and a Total Rewards package that includes benefits after 20+ hours, mileage reimbursement, and bonuses for performance.

Employees assist customers with storage needs, maintain property operations, and earn compensation at an hourly rate of $14.00 while working across multiple properties. The role involves indoor and outdoor work and requires reliable transportation.

Qualifications

• Experience in customer service centered sales environments including retail, restaurant, or other service-based industries.
• Must have a valid driver’s license and use own vehicle for travel between locations.

Responsibilities

• Work independently at multiple locations, both indoors and outdoors.
• Assess customer storage needs and suggest products, including packing supplies.
• Perform daily storage unit inspections to confirm inventory and readiness to rent.
• Audit cash drawers and make bank deposits as part of daily tasks.
• Assist customers with payments and perform reminder or collection calls when required.

Skills

Customer service

Sales

Driver's license

Job description

Public Storage is the self-storage industry leader.

Earn $14.00 Per Hour

Total Rewards package available to our team:

• We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
• Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
  • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
  • Company paid life, accidental death insurance, and exclusive vendor discounts
• Mileage reimbursement is provided when traveling between properties or other work-related tasks
• Our Property Managers have the opportunity to earn performance-based bonuses!

Public Storage is the self-storage industry leader.

Earn $14.00 Per Hour

Total Rewards package available to our team:

• We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
• Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
  • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
  • Company paid life, accidental death insurance, and exclusive vendor discounts
• Mileage reimbursement is provided when traveling between properties or other work-related tasks
• Our Property Managers have the opportunity to earn performance-based bonuses!

Job Description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Qualifications

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

Additional Information

Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.