Customer Service - Self Storage Manager

Public Storage; Lancaster (Lancaster County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible schedule

Full-time

Benefits

Medical, Dental, Vision

401k with match

Paid time off

Sick time

Flex spending

Life insurance

Mileage reimbursement

Bonuses

Vendor discounts

Job summary

Public Storage in Lancaster is hiring Property Managers to operate across multiple sites, combining inside office work with outdoor duties. You will assess customer storage needs, suggest packing and moving supplies, and help ensure spaces are ready to rent.

Daily responsibilities include inspecting units, auditing cash drawers, deposits, and managing customer payments. A valid driver's license and your own vehicle are required to travel between properties.

Qualifications

• Experience in customer service or sales environments.
• Valid driver's license and own vehicle.
• Ability to work independently at multiple locations.

Responsibilities

• Manage operations across multiple locations, balancing indoor and outdoor duties.
• Assess customer storage needs and suggest packing/moving supplies.
• Perform daily storage unit inspections to confirm inventory and availability.
• Audit cash drawers, make deposits, and handle daily banking tasks.
• Assist customers with payments and perform reminder/collection calls when required.

Skills

Customer service

Sales experience

Driver's license

Job description

Public Storage

Public Storage is the self‑storage industry leader and we are hiring now.

Salary

Earn $17.00 Per Hour

Total Rewards package available to our team

• We work Flexible and Full‑Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
• Employees become eligible for Full‑time Benefits by working an average of 20+ hours. Benefits include:
  • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
  • Company paid life, accidental death insurance, and
• Exclusive vendor discounts
• Mileage reimbursement is provided when traveling between properties or other work‑related tasks
• Our Property Managers have the opportunity to earn performance‑based bonuses

Job Description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Qualifications

• Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service‑based companies.
• Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work‑related business. (mileage reimbursement available)

Additional Information

• More about Us! Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

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