Customer Service - Self Storage Manager

Publicstorage; Fairfield (OH); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Public Storage is seeking proactive Property Managers to work independently at multiple locations, both indoors and outdoors. You will assess customers' storage needs and propose packing supplies, ensuring spaces are ready to rent through daily inspections and inventory checks.

You will handle cash drawer auditing, deposits, and payments follow-up, including reminder calls when needed. A valid driver's license and reliable vehicle are required to travel between sites; physical tasks and outdoor

Qualifications

• Customer service experience in sales environments.
• Ability to drive between locations with a valid license.
• Comfort with physical tasks and daily upkeep of facilities.

Responsibilities

• Assess customer storage needs and suggest solutions, including packing supplies.
• Conduct daily inspections to confirm inventory and space readiness.
• Audit cash drawers and make bank deposits as part of daily duties.
• Keep customers current with payments and perform reminder/collection calls when required.

Skills

Customer service

Sales

Cash handling

Communication

Job description

Our Property Managers get to work independently at multiple locations; spending time both inside and outside

We assess customer storage needs and make suggestions, including selling packing and moving supplies

Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent

Auditing cash drawers and making bank deposits are part of the daily business

We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience :

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation :

Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

More about Us!

Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.