Customer Service - Self Storage Manager

Publicstorage; Decatur (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Public Storage is seeking a Property Manager to work across multiple storage locations, assisting customers, inspecting units, and managing payments. The role requires driving between sites, handling cash duties, and promoting packing supplies.

A valid driver’s license and reliable vehicle are needed for travel between locations. Successful candidates come from service-based environments such as retail or hospitality and must be comfortable working outdoors and around stairs and doors.

Qualifications

• Experience in customer service centered roles; ability to upsell or cross-sell products.
• Comfort working in retail or service environments.
• Willingness to travel between locations for coverage as needed.

Responsibilities

• Assess customer storage needs and suggest appropriate solutions, including packing and moving supplies.
• Conduct daily inspections to confirm inventory and unit availability.
• Audit cash drawers and process bank deposits.
• Assist customers with payments and make reminder or collection calls when required.
• Travel between multiple facilities using own vehicle; mileage reimbursement available.

Skills

Customer service

Sales experience

Driving

Outdoor work

Job description

Our Property Managers get to work independently at multiple locations; spending time both inside and outside

We assess customer storage needs and make suggestions, including selling packing and moving supplies

Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent

Auditing cash drawers and making bank deposits are part of the daily business

We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience :

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation :

Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

More about Us!

Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.