Customer Service - Self Storage Manager

Public Storage; Center Line (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

Public Storage is seeking a Property Manager to operate across multiple locations, balancing onsite and outdoor duties. You will assess customer storage needs, upsell packing and moving supplies, and ensure spaces are ready to rent through daily inspections.

The role involves cash handling, deposits, and assisting customers with payments, including reminder and collection calls when needed. A valid driver’s license and mobility between sites are required.

Qualifications

• Experience in customer service centered sales environments.
• Ability to upsell packing and moving supplies when advising customers.

Responsibilities

• Assess customer storage needs and present appropriate storage solutions.
• Conduct daily inspections of storage units to confirm inventory and readiness for rental.
• Audit cash drawers and handle bank deposits as part of day-to-day operations.
• Assist customers with payments and make reminder/collection calls when required.

Skills

Customer service

Sales skills

Job description

• Our Property Managers get to work independently at multiple locations; spending time both inside and outside
• We assess customer storage needs and make suggestions, including selling packing and moving supplies
• Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
• Auditing cash drawers and making bank deposits are part of the daily business
• We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

• Ability to transport lift/move items weighing up to 35 pounds
• Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
• Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.

Experience

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation

Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)