Customer Service (Seasonal)

Five Star; Norman (OK); Hybrid; USD 19,000 - 22,000; Part time

Benefits offered by this job

BYOD

Paid training

Temporary position

Possible full/part-time conversion

Shift differential

Job summary

Five Star Solutions is seeking individuals in the United States for a work-at-home customer service role. You will handle inbound and outbound calls, emails, and chat, guiding customers through product information with a helpful, professional attitude.

This BYOD position requires 18+, background check, basic computer skills, and the ability to work independently. Pay starts at $14 per hour with a $1 shift differential for nights and weekends; temporary with 20–40 hours weekly, possible

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills with active listening.
• Must be 18 years of age.
• A background check is required by state and federal laws.

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• Lead in addressing customer questions and concerns across phone, email and chat
• Follow communication "scripts" when handling topics
• Identify customers' needs, clarify information, research and provide solutions
• Access company and client resources to handle the call accurately
• Seize opportunities to upsell products when they arise
• Switch between tasks without loss of efficiency or composure
• Be available at desk with punctuality and attendance
• Remain positive and professional in all interactions
• Cross-train as requested

Skills

Customer service

Call center

Basic computer skills

Verbal communication

18+

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!

This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 monthscustomer service or customer support experience preferred


• Previous 3-6 months call center or office background experience a plus


• Basic computer skills


• Quick learner and able to work independently


• Strong phone and verbal communication skills along with active listening


• Must be 18years of age


• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner


• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat


• Follow communication \"scripts\" when handling different topics


• Identify customers' needs, clarify information, research and provide solutions and/or alternatives


• Access company and client resources provided to accurately handle the call


• Seize opportunities to upsell products when they arise


• Skillfully change from one task to another without loss of efficiency or composure


• Be available at your desk, maintaining punctuality and attendance at all scheduled times


• Remain positive and professional in all customer interactions


• Flexibility to cross train as requested

Bring Your Own Device (BYOD)

• This position requires you to provide your own equipment and workspace.


• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements

• Processor: Intel® Core™ i5-8250U Series or greater


• Memory: 8GB on Windows 10 or higher 64 bits


• Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)


• USB headset


• Click here for an example


• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)


• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)


• Firewall must be enabled (Will be checked prior to allowing login to system)


• Click her for the BYOD policy for full detailed list of requirements

$14 - $14 an hour

Shift differential(extra $1/hr nights & wkds)

Work hours - Shifts between 7:00am-9:00pm (CST) ; Work Days - Mon-Fri & Every Other Weekend

Paid Training - typically 1-3 days in length from 8:00am-5:00pm (CST)

Status - Temporary; 20-40 hours per wk.

Can turn into regular FT or PT employment pending attendance & performance pending business needs

Position expected till last till Christmas

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.