Customer Service (Seasonal)

Five Star Solutions; Norman (OK); Sur place; USD 16 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Shift differential

Paid training

Temporary position

Convert to FT/PT

Résumé du poste

Five Star Solutions seeks individuals to assist customers from home, handling calls, emails, and chats with a friendly, professional approach. BYOD setup and a dedicated workspace are required.

Shifts run 7:00am–9:00pm CST, Mon-Fri and every other weekend, with paid training and potential conversion to permanent employment based on attendance and performance. Position ends Christmas season with possible extension.

Qualifications

• 3-6 months customer service experience preferred.
• 3-6 months call center or office background preferred.
• Basic computer skills required.
• Quick learner and able to work independently.
• Strong phone and verbal communication with active listening.
• Must be 18 years of age.
• Background check required by state and federal laws.

Responsabilités

• Manage large amounts of inbound or outbound calls in a timely manner.
• Handle customer questions and concerns on products/services via phone, email, and chat.
• Follow scripts when handling different topics.
• Identify needs, clarify information, research and provide solutions or alternatives.
• Access company resources to accurately handle calls.
• Upsell products when opportunities arise.
• Switch between tasks without losing efficiency or composure.
• Maintain punctuality and attendance at scheduled times.
• Remain positive and professional in all interactions.
• Cross-train as requested.

Connaissances

Customer service

Call center

Basic computer skills

Quick learner

Phone communication

18+ years old

Outils

None

Description du poste

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!

This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 3-6 monthscustomer service or customer support experience preferred


• Previous 3-6 months call center or office background experience a plus


• Basic computer skills


• Quick learner and able to work independently


• Strong phone and verbal communication skills along with active listening


• Must be 18years of age


• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner


• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat


• Follow communication \"scripts\" when handling different topics


• Identify customers' needs, clarify information, research and provide solutions and/or alternatives


• Access company and client resources provided to accurately handle the call


• Seize opportunities to upsell products when they arise


• Skillfully change from one task to another without loss of efficiency or composure


• Be available at your desk, maintaining punctuality and attendance at all scheduled times


• Remain positive and professional in all customer interactions


• Flexibility to cross train as requested

Bring Your Own Device (BYOD)

• This position requires you to provide your own equipment and workspace.


• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements

• Processor: Intel® Core™ i5-8250U Series or greater


• Memory: 8GB on Windows 10 or higher 64 bits


• Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)


• USB headset


• Click here for an example


• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)


• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)


• Firewall must be enabled (Will be checked prior to allowing login to system)


• Click her for the BYOD policy for full detailed list of requirements

$14 - $14 an hour

Shift differential(extra $1/hr nights & wkds)

Work hours - Shifts between 7:00am-9:00pm (CST) ; Work Days - Mon-Fri & Every Other Weekend

Paid Training - typically 1-3 days in length from 8:00am-5:00pm (CST)

Status - Temporary; 20-40 hours per wk.

Can turn into regular FT or PT employment pending attendance & performance pending business needs

Position expected till last till Christmas

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.