Customer Service Scheduling Representative

Trinity Health; Muskegon (MI); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a fully remote position. This role focuses on delivering exceptional service to patients and physicians by managing procedure scheduling through a specialized healthcare system. As part of a collaborative environment, you will ensure accurate patient information and facilitate effective communication. If you are passionate about healthcare and possess strong customer service and communication skills, this is an exciting opportunity to contribute to a mission-driven organization that values diversity and inclusion.

Qualifications

• High School graduate; Associate degree with medical certification preferred.
• Experience in an admin/clerical role in health care preferred.

Responsibilities

• Schedule procedures for various departments and validate patient information.
• Inform patients and physician offices about preparations for scheduled procedures.

Skills

Customer Service Skills

Medical Terminology

Teamwork

Communication Skills

Computer Skills

Education

High School Diploma

Associate Degree with Medical Certification

Tools

Pathways Healthcare Scheduling System (PHS)

Windows Operating System

Job description

Employment Type: Full timeShift: Day Shift Description: POSITION SUMMARY

Deliver exceptional quality and service to all patients and other customers through a constant pursuit of excellence and respect for every individual. Foster an environment of participation, teamwork, and professional growth. Responsible for procedure scheduling utilizing the Pathways Healthcare Scheduling System (PHS), ensuring that accurate patient information is collected to facilitate the pre-registration process and providing quality service to physicians related to patient information and communication needs. Collaborate with multiple departments to best utilize equipment, staff and other resources while accommodating physician preference and patient needs, consistent with Mercy General Health Partner’s values and missions.

JOB SPECIFIC ESSENTIAL FUNCTIONS

• Independently schedule procedures for Surgery, Endoscopy, Rehabilitation Services, Radiology and any subsequent departments added to PHS.
• Collect and validate patient demographic information, including insurance type, to facilitate the pre-registration process.
• Obtain pre-certification or authorization numbers if available from physician office.
• Inform patient/physician offices of preparations for procedures scheduled, verbally and/or by printed itinerary.

POSITION QUALIFICATIONS

• High School graduate. Associate degree with medical certification preferred.
• Medical Terminology classes or two years experience with Medical Terminology. Experience in an admin/clerical role in health care preferred.
• Two years of Computer experience preferably in Windows (2000) environment.
• Ability to work in a team environment.
• Excellent customer service skills necessary to interact with patient/physicians to maintain and promote positive relationships.
• Well developed verbal and written communication skills to portray a profession and customer image.
• Ability to pass a training aptitude test.

SHIFT

Fully remote position, must be within driving distance of West MI.

This position is full time, 32 hrs/week.

Training: First two weeks of EPIC training is Monday-Friday, 8a-430pm.

Hours will be scheduled from Monday-Friday between 9am-6:30pm; possible Saturdays for special projects.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.