Customer Service Scheduler

Northwest Exterminating; Springfield (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading pest control company as a Customer Sales Scheduler and be part of a dynamic inside sales team. This role offers the chance to drive growth and sales while providing top-notch service to customers. With comprehensive training and a supportive work environment, you'll have the tools you need to succeed. Enjoy competitive pay, a flexible schedule, and a career path with growth potential. If you're self-motivated and ready to make a difference, apply now for a fulfilling career with lasting impact.

Benefits

Competitive Pay

401(k) Plan

Paid Vacation

Employee Discounts

Tuition Reimbursement

Comprehensive Benefits

Industry-Leading Training Program

Qualifications

• Strong interpersonal and communication skills are essential.
• Basic computer skills required, especially in Microsoft Office.
• Ability to prioritize tasks and pay attention to detail.

Responsibilities

• Field incoming requests and schedule service visits efficiently.
• Utilize prospecting tools to drive new business development.
• Communicate effectively and empathetically with customers.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Self-Motivation

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The provided job description is comprehensive but contains redundancies and some formatting inconsistencies. It also includes repetitive sections, particularly in the qualifications and work environment parts. To improve clarity and professionalism, I will consolidate duplicate information, enhance readability with proper HTML structure, and remove irrelevant repetitions while preserving all essential details.

Below is the refined version:

Overview

We’re the Industry Leader Because of Leaders Like You.

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If so, you will fit right in with our team!

We are seeking a talented Customer Sales Scheduler to join our inside sales team, focusing on driving growth and sales. Must have the ability to work a flexible schedule, including days and weekends.

As part of the Orkin sales team, you benefit from a persuasive pitch: top-notch service from an iconic brand with nearly 125 years of experience in protecting homes and businesses. Our award-winning training ensures professionalism and expertise, backed by the Orkin Guarantee demonstrating our commitment to customer satisfaction.

This role combines your competitive drive with your desire to be part of a talented team. You’ll have the opportunity to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business.

You’ll have more than a job—you’ll have a career with growth potential and benefits. These include competitive pay, a 401(k) plan, and opportunities to volunteer and give back. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver peace of mind.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. No industry experience required to start building your career. Moreover, pests are a persistent problem, making our industry recession-resistant.

Ready to start a career with staying power? Apply now!

Responsibilities

As a Customer Sales Scheduler, you will be a Subject Matter Expert, ensuring every customer has the best pest control experience. You will field incoming requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll coordinate services, resolve issues, and support overall customer satisfaction to help your branch grow.

You will...

• Demonstrate a strong work ethic and capacity to handle high work volume in a team environment
• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on sales appointments
• Utilize prospecting tools to drive new business development
• Display high integrity and ethical standards
• Be self-motivated and able to work independently
• Ensure excellent follow-up and quality assurance
• Navigate Windows-based and web-based systems proficiently
• Apply training to schedule appointments efficiently, minimizing drive time and suggesting alternative routes when needed
• Use listening skills and probing questions to identify customer concerns and needs
• Communicate effectively and empathetically with customers
• Maintain accurate customer information in the database, including call details and dispositions
• Participate in quality assurance processes and initiatives
• Safeguard customer privacy and proprietary information
• Work well within a team
• Stay informed about company policies, practices, procedures, and services
• Attend regular team meetings to improve skills and share best practices
• Exercise independent judgment and discretion in significant matters

We Offer...

• Competitive earnings, $18.00 to $22.00 per hour, with bonus potential
• Comprehensive benefits including medical, dental, vision, maternity, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, and dependent scholarships
• Industry-leading training program

Why Orkin?

• Founded in 1901, a global leader in pest control
• Over 2 million customers with consecutive years of improved earnings
• Financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA

Qualifications

Minimum Requirements:

• High School Diploma or equivalent
• Excellent interpersonal and communication skills
• Basic computer skills and proficiency in Microsoft Office
• Strong attention to detail and ability to prioritize tasks

Work Environment:

• Must meet physical requirements, including sitting at a desk, working with a computer, keyboard, and telephone for extended periods
• Ability to lift and/or move up to 25 pounds regularly

Orkin is an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities.