Customer Service & Sales-Work From Home

Mountain America Credit Union; Idaho; Remote; USD 10,000 - 60,000; Full time

Job summary

A growing financial institution seeks a Customer Service & Sales representative for a work-from-home position. This role involves answering calls and resolving customer issues while promoting financial products. Strong communication and customer service skills are essential, along with a flexible schedule, ensuring both team efficiency and member satisfaction.

Benefits

Competitive Pay starting at $18

$1.00/hr Differential for Spanish Skills

Paid time off and holidays

Matching 401K

Tuition assistance

Professional development opportunities

Qualifications

• Minimum six months of customer service or call center experience required.
• Basic computer operating skills.
• Type a minimum of 35 words per minute preferred.

Responsibilities

• Answer incoming phone calls from members and internal customers.
• Cross-sell credit union products and services to enhance financial relationships.
• Advises and assists members in making informed decisions regarding their accounts.

Skills

Customer Service

Call Handling

Cross-selling

Spanish Proficiency

Education

High School Graduate or GED

Tools

Microsoft Office

Job description

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Join to apply for the Customer Service & Sales-Work From Home role at Mountain America Credit Union

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Answer incoming phone calls from members and internal customers by answering questions and resolving issues to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the credit union.

Job Description

Please Note: We are only able to move forward with candidates who reside in the following states:

• Utah
• Nevada
• Idaho
• Montana
• Arizona
  
  

Important Information

Spanish Speaking Bilingual Preferred-$1.00hr Differential Pay for Language Skill But is NOT required

Training

Training Schedule: Mon-Fri 9am-5:30pm MST for 6-7 weeks; shifts begin AFTER training is complete

Shifts Available

PLEASE REVIEW SHIFTS THOROUGHLY

• Mon-Fri 10:00am-7:00pm (Sat, Sun off)
  
  

NOTE: All times are scheduled in Mountain Time, shifts will vary to your time zone (Example: If you are Pacific Time shifts are 1 hour behind so 9:00am 6:00pm; if you are Central Time shifts are 1 hour ahead, e.g.: 11:00am-7:00pm, etc.)

We are committed to taking care of all our employees

• Competitive Pay starting at $18, higher starting wage based on experience
• Spanish Speaking Bilingual Positions Available! $1.00hr Differential for Language Skill
• Competitive Incentive program
• Evening Shift Differential + Weekends! Any hours worked on Saturday or Sunday or AFTER 6pm LOCAL TIME will have $1.00 Differential
• Position is 100% remote (working from home)
• Consistent performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
  
  

Can you see yourself at Mountain America?

Professional development and skill training is one of our strongest passions in our culture we take pride from promoting within for leadership and other high skilled positions. Make a difference in peoples’ lives and in the community. Choose a career that will guide you forward.

Your Responsibilities

• Cross-sells credit union products and services to encourage a full-financial relationship with the credit union.
• Able to work efficiently and effectively within multiple channels of inquiries
• Plays an important role within CU lending. Utilizes CU lending guidelines and weighs CU risk when making lending decisions.
• Works in conjunction with other business partners (Underwriting, Consumer Lending and Loan Servicing) to ensure we adhere to all established Federal regulatory guidelines
• Advises and assists members in making informed decisions regarding their accounts.
• Adheres to the philosophy and mission of the credit union in actions and communications.
  
  

Our Culture

What we do (our Mission) has been and continues to be driven by our unique, member-first culture. Why we do it (our Vision) is to help our members define and achieve their financial dreams. We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull

Making a difference

Mountain America has a strong commitment to the communities where our members live, work and play, and this has been a hallmark of our organization throughout our 85-year history. Through the support of hundreds of non-profit organizations and significant financial literacy efforts in schools, Mountain America continually brings untold value into dozens of communities, positively affecting thousands of lives.

What We’re Looking For

• Minimum six months of customer service or call center experience
• High school graduate or GED
• Basic computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred.
  
  

IMPORTANT INFORMATION

• Training is 8 Weeks Monday-Friday
• Specific criteria must be met in order to work from home-Minimal Tech Requirements: Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is required for your internet connection. Please note, dial up, satellite and fixed wireless internet service providers are not adequate to support work from home use.
• Must have Home Office free of distractions, noise, with closing door
  
  

#INDCS

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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