Customer Service Sales Support

Zobility; Chula Vista (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Zobility in California is seeking a Customer Sales Support to assist the sales team and customers by handling inquiries, processing orders, and coordinating communications to ensure a smooth sales experience.

This role supports global airline nacelle needs, maintains 24/7 global support, and collaborates with airlines, MRO facilities, brokers, and internal teams to meet targets and improve service quality.

Qualifications

• 2-4 years CRM and order management experience.
• Experience with high-profile customer support.
• Familiarity with business processes.

Responsibilities

• Support airlines, MRO facilities, and brokers for aftermarket spares orders.
• Assist customers in navigating our Spare and Technical Service Portal.
• Provide information about products and services via phone or email.
• Coordinate with provisioning, shipping, and inventory to trace shipments.
• Enter customer interactions in ERP/CRM systems (MS Dynamics, Salesforce).
• Prepare daily output reports for management.
• Contribute to continuous improvement of processes and quality.
• Manage credit releases and invoice payments requirements.

Skills

CRM

Order management

Customer service

Communication

Multilingual helpful

Tools

MS Dynamics

Salesforce

SAP

Job description

The Customer Sales Support role is responsible for assisting the sales team and customers by managing inquiries, processing orders, coordinating communications, and ensuring a smooth sales experience.

This role helps maintain customer satisfaction, supports sales operations, and contributes to efficient end-to-end service delivery.

In detail, the role assists global airline nacelle support needs, responds to customer general inquiries, follows documented procedures, collects data, and provides information to customers to resolve concerns.

You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.

Responsibilities:

• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders and duties related to overall customer service and account management.
• Provide customer support for navigation and utilization of our global Spares and Technical Service Customer Portal
• Communicate with customers by telephone or electronically to provide information about the organization's products, services, and address basic inquiries/concerns.
• Actively work on credit releases and invoice payments requirements
• Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel
• Provide daily work output reports to management to ensure business targets are met.
• Act as an active participant for continuous improvement for the betterment of the organization's processes and quality
• Manage and maintain a record of customer interactions or transactions in the ERP system, CRM MS Dynamics, and Salesforce
• Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments.
• Provide excellent support to customers to ensure customers' satisfaction.
• Maintain knowledge of organization and products to provide the appropriate information and support to customers.

Requirements:

• Ability to communicate professionally and effectively, both in writing and verbally in the English language.
• Ability to verbally communicate in alternate languages is helpful.

Preferred:

• Experience (2 - 4 years) with Customer Relationship Management, business processes, order management, high profile customer support
• Microsoft Office suite (excel, word, power-point, access) applications including use of MS Dynamics and TEAMS messaging
• Working knowledge of SAP or equivalent business system application experience