Customer Service Sales Specialist

United Wire Company; North Haven (CT); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

401(k) with match

Paid time off

Paid holidays

Job summary

United Wire Company, based in North Haven, CT, seeks a customer-focused professional for a role spanning customer service, account management, and business development. You will manage orders, quotes, and packaging needs while building strong client relationships across manufacturing and sales teams to drive growth.

The position emphasizes proactive communication, accuracy, and a willingness to learn United Wire's products and processes within a collaborative team.

Qualifications

• Experience in customer service, inside sales, account management, or a related role.
• Comfortable communicating with customers by phone and email.
• Highly organized with ability to manage multiple priorities and deadlines.
• Strong attention to detail when reviewing orders, specifications, and documentation.
• Familiar with MS Office and Outlook.
• Comfortable preparing and following up on quotes.
• Confident making outbound calls to develop new business.
• Takes initiative and solves problems proactively.

Responsibilities

• Review, acknowledge, and confirm customer purchase orders, ensuring accuracy.
• Maintain customer documentation, specifications, and certifications.
• Coordinate with internal teams to meet customer requirements and production timelines.
• Develop long-term customer relationships with responsive, knowledgeable service.
• Identify opportunities for additional products or services.
• Prepare quotes based on customer requirements and project details.
• Follow up on quotations to advance opportunities and keep records.
• Work with team to develop accurate, competitive quotes.
• Assist customers in understanding United Wire's capabilities and solutions.

Skills

Customer service

Inside sales

Account management

Phone & email communication

Quotes preparation

MS Office

Outlook

Outbound prospecting

Relationship building

Tools

MS Office

Outlook

Job description

Compensation: $60,000-$65,000 base salary plus annual bonus.

Key Responsibilities

Customer Service & Account Management

• Review, acknowledge, and confirm customer purchase orders, ensuring that order details are accurate and aligned with the quoted requirements.
• Maintain required customer documentation, specifications, certifications, and other account information.
• Coordinate with internal team members to communicate customer requirements and help ensure orders move smoothly through production and fulfillment.
• Develop strong, long-term relationships with customers by providing responsive, knowledgeable, and personalized service.
• Identify customer needs and communicate opportunities for additional products or services when appropriate.
• Prepare and provide quotations based on customer requirements, specifications, quantities, materials, packaging, and other project details.
• Follow up on open quotations to answer questions, address concerns, and help move opportunities forward.
• Maintain accurate records of quotations and customer opportunities.
• Work with the internal team to obtain the information needed to develop accurate and competitive quotes.
• Assist customers in understanding United Wire's capabilities and identifying potential solutions for their wire requirements.

Business Development & Prospecting

• Identify and research potential new customers and business opportunities.
• Conduct outbound prospecting through phone calls, email, or other appropriate channels.
• Follow up with prospective customers and develop new sales opportunities.
• Maintain and update prospect and customer information.
• Support ongoing sales and marketing initiatives designed to generate new business.

Inventory & Customer-Specific Packaging

• Monitor inventory levels of customer-specific packaging materials.
• Coordinate purchasing of packaging supplies required for customer orders, including spools, cores, boxes, and other materials.
• Work with suppliers and internal team members to ensure necessary packaging materials are available when needed.

Qualifications

The ideal candidate will be a customer-focused, organized, and motivated professional who enjoys building relationships and helping customers solve problems.

We're looking for someone who:

• Has experience in customer service, inside sales, account management, or a related role.
• Is comfortable communicating with customers by phone and email.
• Is highly organized and able to manage multiple priorities and deadlines.
• Has strong attention to detail, particularly when reviewing orders, specifications, and documentation.
• Familiar with MS Office and Outlook
• Is comfortable preparing and following up on quotes.
• Is confident making outbound calls and helping to develop new business opportunities.
• Takes initiative and doesn't wait to be asked to solve a problem.
• Works well in a small-team environment where communication and collaboration are important.
• Is comfortable learning technical products and manufacturing processes.
• Has a professional, positive, and responsive approach to customer relationships.

Manufacturing, wire, or metals sales experience is a plus, but not required. The ability and willingness to learn United Wire's products, capabilities, materials, and customers is more important.

About United Wire Company

United Wire Company is a third-generation, family-owned manufacturer of precision flat, square, and custom-shaped wire where customer relationships matter and individual contributions make a difference. Based in North Haven, Connecticut, United Wire serves a diverse range of industries with precision wire manufactured to customers' unique application requirements.

With decades of experience, United Wire combines the capabilities of a larger manufacturer with the personalized service and responsiveness of a family-owned business. Our customers are at the center of everything we do, and we are looking for a team member who shares that commitment.

Why Join Us?

• Be part of a third-generation, family-owned manufacturing company with a long-standing reputation for quality, expertise, and customer service.
• Take on a diverse, customer-facing role with exposure to sales, manufacturing, account management, and business development.
• Build meaningful customer relationships and play an important role in delivering a positive customer experience.
• Contribute directly to company growth by supporting existing customers while helping identify and develop new business opportunities.
• Work in a collaborative, hands-on environment where individual contributions are valued and employees have the opportunity to make an impact.
• Competitive Salary Comprehensive benefits package including medical, dental, vision, 401(k) plus match, paid time off, and paid holidays