Customer Service Sales Representive

SPI - Specialty Products & Insulation; Stonecrest (GA); On-site; USD 18,000 - 41,000; Full time

Benefits offered by this job

Competitive Compensation

401(k) matching

Paid holidays and PTO

Medical, Dental & Vision

Job summary

SPI - Specialty Products & Insulation is seeking a customer-facing sales professional to drive new and repeat business. You will provide product and technical information, determine customer requirements, and recommend optimal solutions while processing orders, quotes, and returns by phone.

Expect cross-selling and maintaining customer relationships in a fast-paced team setting. The role emphasizes MS Office proficiency, strong communication, and problem-solving in a local office environment

Qualifications

• Minimum age 18.
• One year of B2B sales experience.
• Strong presentation, communication, organization, multitasking, and time management skills.
• Experience with MS Office Suite.

Responsibilities

• Generate new and repeat sales by providing product and technical information.
• Determine customer requirements to recommend products and solutions.
• Proactively recommend alternate products to increase satisfaction and profitability.
• Process customer transactions such as orders, quotes, or returns.
• Manage CRM and assist in weekly call reports and monthly sales.

Skills

Presentation

Communication

Organization

Multitasking

Time management

Problem solving

Consultative selling

MS Office

Education

Associate degree

Tools

MS Office Suite

Job description

About Your Future With SPI

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Your Responsibilities

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Proactively recommend alternate products based on cost, availability, or specifications to increase customer satisfaction and improve transaction profitability.
• Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions such as orders, quotes, or returns over the phone.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items.
• Educate customers on features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite when necessary.
• Contact customers following sales to ensure ongoing customer satisfaction.
• Fill customer requests for catalogs, information, or samples.
• Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor trainings, and trade shows.
• Setup and maintain customer files within company CRM.
• Identify trends in customer satisfaction or dissatisfaction to ensure higher levels of service in future transaction.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Assist in scheduled physical inventory counts.
• Prepare and submits weekly call reports and monthly sales.
• Any other duty, task, or responsibilities as assigned.

Your Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver’s license is required.
• A minimum of one-year business to business sales experience.
• Strong presentation, communication, organization, multitasking, and time management skills.
• Solid problem solving and consultative skills required.
• Ability to work in a fast-paced team sales environment with minimum supervision.
• Experience with MS Office Suite.

Education

• Associate’s Degree preferred

Travel Requirements

Type of Travel Required: Local

Amount of Travel Required: <10%

Physical Requirements

Work is performed in a typical office environment and may require standing, bending, stooping, pushing, pulling, and lifting boxes or packages under 20 lbs., and remaining in a stationary position for long periods of time. Work requires regularly inputting/retrieving words or data into or from an automated/computer system.

Your Benefits

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Compensation Range

$13.00 - $30.00

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.