Customer Service Sales Representive

Specialty Products and Insulation; Stonecrest (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holidays & PTO

Sensible wellness & EAP resources

Tuition Reimbursement

Job summary

QXO is seeking an Inside Sales Representative in Stonecrest, GA to grow existing customers and acquire new ones. You will work with the sales team to meet monthly quotas, provide product and technical information, and process orders by phone while ensuring timely delivery and high customer satisfaction.

Ideal candidates have 1+ year B2B experience, strong communication and MS Office skills, and are comfortable in a fast-paced environment with a customer-first mindset.

Qualifications

• Minimum age 18 years.
• Valid driver’s license if driving for the company.
• At least 1 year of B2B sales experience.
• Strong presentation, communication, organization, multitasking and time management.

Responsibilities

• Generate new and repeat sales by providing product and technical information promptly.
• Determine customer requirements to recommend specific products and solutions.
• Proactively suggest alternate products to improve satisfaction and profitability.
• Present price, credit, and terms per standard procedures.
• Process customer transactions (orders, quotes, returns) over the phone.
• Provide availability information for in-stock items.
• Coordinate shipment dates and delivery expectations with vendors.
• Increase sales via cross-selling and upselling.
• Educate customers on features and benefits to improve product sales.
• Monitor shipment dates to ensure timely delivery and expedite when needed.
• Fill requests for catalogs, information, or samples.
• Maintain customer files in CRM and identify service trends.
• Communicate demand changes to purchasing; assist in inventory counts.
• Prepare and submit weekly call reports and monthly sales.

Skills

Presentation

Communication

Organization

Multitasking

Time management

Problem solving

Consultative skills

MS Office

Education

Associate's Degree

Tools

MS Office

Job description

About Your Future with SPIAre you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.Job DescriptionYour ResponsibilitiesOur Inside Sales Representatives work cooperatively with outside sales and other members of the sales organization to grow existing customers, create new customers, and meet and/or exceed monthly sales quotas. This role plays a huge part in the success of our company, and it gives individuals an opportunity to grow as a sales professional while providing our customers an exemplary level of service.Generate new and repeat sales by providing product and technical information in a timely manner.Determine customer requirements and expectations in order to recommend specific products and solutions.Proactively recommend alternate products based on cost, availability, or specifications to increase customer satisfaction and improve transaction profitability.Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.Accurately process customer transactions such as orders, quotes, or returns over the phone.Provide accurate information regarding availability of in-stock items.Obtain accurate information from vendors relating to shipment dates and expected date of delivery.Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items.Educate customers on features and benefits of products in order to improve product related sales and customer satisfaction.Monitor scheduled shipment dates to ensure timely delivery and expedite when necessary.Contact customers following sales to ensure ongoing customer satisfaction.Fill customer requests for catalogs, information, or samples.Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor trainings, and trade shows.Setup and maintain customer files within company CRM.Identify trends in customer satisfaction or dissatisfaction to ensure higher levels of service in future transaction.Communicate to the purchasing department unexpected increases or decreases in demand for products.Assist in scheduled physical inventory counts.Prepare and submits weekly call reports and monthly sales.Any other duty, task, or responsibilities as assigned.Your QualificationsMinimum of 18 years of age.If operating a vehicle for company purposes, a valid driver's license is required.A minimum of one-year business to business sales experience.Strong presentation, communication, organization, multitasking, and time management skills.Solid problem solving and consultative skills required.Ability to work in a fast-paced team sales environment with minimum supervision.Experience with MS Office Suite.EducationAssociate’s Degree preferredTravel RequirementsType of Travel Required: LocalAmount of Travel Required: <10%Physical RequirementsWork is performed in a typical office environment and may require standing, bending, stooping, pushing, pulling, and lifting boxes or packages under 20 lbs., and remaining in a stationary position for long periods of time. Work requires regularly inputting/retrieving words or data into or from an automated/computer system.Your BenefitsWe care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:Competitive CompensationMedical, Dental and VisionStrive Wellness Program401(k) MatchingPaid Holiday and Paid Time Off (PTO) for all positionsAssuredExcellence: minimal to no cost medical care and prescription drugsFlexible Spending Accounts (FSA): Healthcare and Dependent careHealth Spending Account (HSA): with employer contributionLife & Disability InsuranceEmployee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.Employee Referral BonusPaid Military LeaveTuition ReimbursementLength of Service AwardCompensation Range$13.00 - $30.00To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.