Customer Service/Sales Associate

The Home Depot; Hawthorne (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Hawthorne seeks Customer Service/Sales associates to provide fast, friendly service. In this role, you will assess customer needs, maintain product knowledge, and uphold safety standards to create a clean and shoppable environment. You will interact with customers, recommend products, and ensure a safe shopping experience. Ideal candidates have strong communication skills and a willingness to work in various departments.

Qualifications

• Ability to provide fast, friendly service and assess customer needs.
• Knowledge of department and product features.
• Skills in greeting, qualifying, recommending, and closing sales.

Responsibilities

• Maintain in-stock conditions of assigned areas.
• Ensure cleanliness and safety of the shopping environment.
• Cooperate with supervisors and other associates.

Skills

Fast, friendly service

Department and product knowledge

Customer interaction

Safety compliance

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.