Customer Service & Sales Associate

Confidential; Grand Rapids (MI); On-site; USD 2,366,000 - 3,549,000; Full time

Benefits offered by this job

Employee discount

Job summary

AT&T in Grand Rapids, MI is seeking a Customer Service & Sales Associate to welcome customers, learn products, and help find solutions that fit their needs in a fast-paced environment. This entry-level role includes full training and the chance to build strong communication skills while providing excellent service in person.

You will work with experienced teammates to develop product knowledge and communication skills, contributing to daily goals and a customer-first culture.

Qualifications

• Experience in customer service, retail, hospitality, or sales is a plus, but not required.
• Strong communication and interpersonal skills.
• A positive, professional attitude.
• Comfortable speaking with customers and learning new information.
• Reliable, motivated, and willing to learn.
• Ability to work well independently and as part of a team.

Responsibilities

• Welcome customers and create a positive experience from the start.
• Learn AT&T products, services, and account options.
• Answer questions and help customers find solutions that fit their needs.
• Assist with account updates, service options, and new customer enrollments.
• Build strong customer relationships through clear and professional communication.
• Support daily team goals while maintaining a customer-first approach.
• Work alongside experienced team members to develop product knowledge and communication skills.

Skills

Customer service

Communication skills

Teamwork

Positive attitude

Independent work

Job description

Our team is looking for a Customer Service & Sales Associate to represent AT&T and help customers find the right products and services for their needs. This is an entry-level opportunity for someone who enjoys working with people, providing great service, and building strong communication skills in a fast-paced environment.

What You’ll Do

• Welcome customers and create a positive experience from the start
• Learn AT&T products, services, and account options
• Answer questions and help customers find solutions that fit their needs
• Assist with account updates, service options, and new customer enrollments
• Build strong customer relationships through clear and professional communication
• Support daily team goals while maintaining a customer-first approach
• Work alongside experienced team members to develop product knowledge and communication skills

What We’re Looking For

• Customer service, retail, hospitality, or sales experience is a plus, but not required
• Strong communication and interpersonal skills
• A positive, professional attitude
• Comfortable speaking with customers and learning new information
• Reliable, motivated, and willing to learn
• Ability to work well independently and as part of a team

Why This Role?

This is a great opportunity for someone looking to build a career in customer service, retail, sales, or client relations. Full training is provided, and you’ll gain hands-on experience working with customers while developing communication, product knowledge, and professional skills.

Pay: $1,000.00 - $1,500.00 per week

Benefits

• Employee discount

Work Location: In person