Customer Service/ Sales Associate

Arjobex America Inc; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Arjobex America, Inc. is seeking a customer-focused position handling service inquiries, orders, and communications. The role includes order status updates, quotes, and coordinating with production to meet customer needs.

The position emphasizes strong communication, problem resolution, and coordination between Marketing and Sales to support corporate objectives. On-site role in a manufacturing environment.

Qualifications

• High school diploma with 3–5 years related experience.
• Ability to read, analyze and interpret business documents.
• Ability to calculate figures and quantities; basic algebra and geometry.
• Ability to define problems, collect data, and draw valid conclusions.

Responsibilities

• Answer product and service questions and provide information about other products and services.
• Open customer accounts by recording account information.
• Maintain customer records by updating information.
• Resolve product or service problems and ensure resolution.
• Handle phone/fax orders and inquiries and communicate expectations to production.
• Assist with completion and distribution of sales quotes.
• Call on existing customers who haven’t placed recent orders.
• Prospect and build a sales pipeline for outside Sales Managers via outreach.
• Qualify leads and drive them through the sales process with appointments.
• Log outreach and produce activity reports.
• Coordinate and distribute daily reporting tools to management.

Skills

Customer service

Sales support

Communication

Mathematical aptitude

Analytical thinking

Education

High school diploma

Tools

Keyboard basics

Job description

Description

ABOUT THE COMPANY

Arjobex America, Inc. is a world leader in the production and sale of synthetic paper under the brand name of Polyart®. This highly specialized paper is based on biaxially oriented, high-density polyethylene with a print receptive coating. The resulting paper-like product has excellent printability and high durability. Its uses include self-adhesive labels, in-mold labels, tags, maps and technical manuals. Arjobex has worldwide sales and operates manufacturing sites and R&D centers in Europe and North America.

POSITION SUMMARY:

This position is primarily responsible for analyzing, editing, interpreting, and processing service customer inquiries, orders, correspondence, faxes, and telephone calls varying in nature and scope relative to order status such as delivery dates, order changes, product application, complaints, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

CUSTOMER SERVICE:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

SALES ASSOCIATE:

• Handle phone/fax orders and inquiries from customers and communicate expectations to production.
• Assist with completion and distribution of sales quotes.
• Call on existing customers who haven’t placed recent orders.
• Prospect and build a sales pipeline for the outside Sales Managers via outbound calling, email communications, and other direct marketing methods.
• Qualify all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face-to-face appointments with outside sales team.
• Consistently log and record each-and-every outreach made, producing regular activity reports as requested.
• Assist with and monitor shipments of samples/printed material.
• Coordinate and distribute daily reporting tools to management.

• Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives.
• Assist with makeup and organization of department files and material.
• Complete requested tasks from Sales staff acting on behalf of management.
• Perform any other duties as delegated by management.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

Requirements

QUALIFICATIONS:

• High school diploma with three (3) to five (5) years related experience in related position or equivalent.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business documents.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry and formulas.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS: To perform this job successfully, an individual should have basic knowledge keyboard.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, and crouch.

The employee must occasionally lift and/or move up to 10 pounds, lift and/or move up to 25 pounds and lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.