Associate Account Manager

Risus Talent Partners; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Mac Papers + Packaging in Jacksonville, FL is seeking an Associate Account Manager to drive revenue by activating new customers, expanding existing ones, and reactivating dormant accounts. This role uses a proven sales methodology to uncover latent opportunities and guide customers to informed purchasing decisions.

You'll manage full sales cycles from initial contact to close, build a 3–4x quota pipeline, and collaborate with operations to ensure seamless order fulfillment.

Qualifications

• Bachelor's degree in business, marketing, or related field, or equivalent experience.
• 2+ years of B2B inside sales experience with quota attainment.
• Experience with Challenger Sales Methodology.
• Proven success in scaling inside sales organizations.
• Experience with ERP, CRM, and sales tools.
• Strong communication and relationship-building skills.
• English proficiency.

Responsibilities

• Execute high-volume outbound calls, emails, and social campaigns.
• Grow a portfolio of accounts through reactivation and expansion.
• Uncover latent opportunities using industry insights.
• Increase order size via inventory optimization and bundling.
• Qualify and drive momentum toward close.
• Deliver customized presentations to stakeholders.
• Prepare quotes, proposals, and programs.
• Maintain CRM and sales tools with accurate data.
• Build a pipeline with 3-4x quota coverage.
• Collaborate with operations and customer service to ensure fulfillment.
• Meet or exceed monthly/quarterly quotas.
• Stay current on product knowledge and trends.
• Participate in sales trainings.
• Build cross-functional relationships to resolve post-sale issues.
• Identify efficiency improvements in tools and workflows.
• Prepare regular performance reports and leadership insights.
• Other duties as assigned.

Skills

Outbound calling

Account expansion

CRM experience

Negotiation

Sales cycle management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

ERP systems

CRM software

Service management tools

Contact center tech

Sales analytics tools

Job description

The Associate Account Manager will be the frontline driver of revenue growth - activating new customers, expanding existing accounts, and winning back customers who've gone elsewhere. This position will use a proven sales methodology to teach customers about hidden costs, tailor solutions to their specific needs, and confidently guide them to better purchasing decisions. This is strategic, consultative selling position, becoming a trusted advisor to businesses that rely on paper, packaging, and wide format printing materials to run their operations. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

• Execute disciplined, high-volume outbound calling, email, and social campaigns to engage prospects, dormant accounts, and expansion opportunities with compelling value propositions
• Proactively engage, manage, and grow by reactivation a portfolio of lapsed, churned, or lagging performance accounts to manage full sales cycles from initial contact through negotiation, close, and re-order purchase
• Challenge customer assumptions and teach new perspectives on their business problems using insights and industry knowledge to uncover latent opportunities within accounts
• Increase order size and frequency by teaching customers about inventory optimization, bulk purchasing advantages, other consolidation benefits, and total cost implications beyond unit price
• Drive pipeline velocity by qualifying, advancing, and steering momentum in sales efforts toward close
• Develop and deliver customized solution presentations tailored to specific stakeholder priorities
• Prepare accurate quotes, proposals, and programs based on customer requirements and margin targets
• Maintain and update CRM, sales automation, and other tools with accurate account information, activities, and
• Build and manage a qualified pipeline representing 3-4x quota coverage
• Collaborate with operations, logistics, and customer service teams to ensure seamless order fulfillment
• Achieve or exceed monthly and quarterly sales quotas for revenue and margin
• Stay current on product knowledge, industry trends, and competitive landscape
• Participate in sales training, coaching sessions, and team meetings
• Build relationships with cross-departmental leaders and customers to address and resolve post-sale customer issues and disputes.
• Identify opportunities to improve efficiency through tools, automation, targeting, and workflow enhancements
• Prepare and present regular performance reports, insights, and recommendations to leadership
• Other duties as assigned.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience:

• Bachelors degree in business, marketing, or a related field, or equivalent experience preferred
• 2+ years of B2B inside sales experience with a track record of consistently exceeding quota
• Experience or working knowledge of Challenger Sales Methodology
• Proven success in scaling inside sales organizations in a B2B environment
• Proven track record of managing teams to achieve revenue and margin targets
• Excellent people and relationship skills.
• Proven attention to detail.
• Experience using ERP, CRM, service management, and contact center technologies, and sales performance tools
• Ability to multitask and prioritize workload.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Physical Demands

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 25 lbs.

Mental Demands

• Regularly required to use written and oral communication skills.
• Will interact regularly with managers and staff.
• Must be able to work independently with little supervision.
• Employee works under typical office conditions, and the noise level is usually quiet.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.