Customer Service/Sales

The Home Depot; Zanesville (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot in Ohio is seeking a Customer Service/Sales associate to greet customers, assess needs, provide product information, and guide them to purchase decisions. You will learn to qualify customers, recommend solutions, close sales, and support store departments to maintain in-stock, clean and safe conditions.

This role involves teamwork with department supervisors and colleagues, and may span across Building Materials, Décor, Electrical, and more while maintaining safety policies and

Qualifications

• Greet customers and identify needs.
• Recommend products and close sales.
• Assist in maintaining department standards and safety.

Responsibilities

• Greet customers and assess their needs to recommend appropriate products.
• Provide information about products to help customers make informed decisions.
• Close sales and ensure customer satisfaction at point of purchase.
• Maintain in-stock condition and keep the department clean, safe, and shop-able.

Skills

Customer service

Sales skills

Product knowledge

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.