Customer Service/Sales

The Home Depot; Gainesville (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to provide fast, friendly service by actively seeking out customers, assessing their needs, and offering assistance. You will learn our products with the goal of selling an entire project, greeting, qualifying, recommending, and closing every customer in your department and adjacent areas.

Staff in these roles also maintain in-stock conditions, ensuring cleanliness, shop-ability, and safety, and you will follow safety policies, complete

Qualifications

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Learn about products using our tools, and provide information to customers in order to sell an entire project.

Responsibilities

• Greet customers and assess their needs to provide appropriate assistance.
• Qualify, recommend and close sales with customers in their department and in adjacent areas as needed.
• Maintain in-stock condition, ensure cleanliness, shop-ability and safety of assigned areas.
• Follow safety policies and complete safety training; report hazards to the Manager on Duty.
• Coordinate with Department Supervisor and other associates to support ongoing operations.

Skills

Customer service

Sales

Communication

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.