Customer Service/Sales

The Home Depot; Folsom (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Home Depot in Folsom, CA is seeking Customer Service/Sales associates who greet customers, identify needs, and guide them through a full project, using product knowledge learned on the job.

You will help customers select building materials and décor, maintain department standards, handle safety procedures, and collaborate with team members across departments to ensure a positive shopping experience.

Qualifications

Responsibilities

• Greet and qualify customers to assess their needs.
• Recommend products and close sales to complete a project.
• Maintain in-stock conditions and keep the department clean, safe, and shop-able.
• Follow safety policies and training to protect customers and associates.

Job description

Job Description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.