Customer Service Rock Star

Workstream; Shenango Township (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Paid training

401k benefits

Flexible scheduling

Job summary

Dairy Queen Grill & Chill #16174 is seeking a friendly Cashier / Customer Service Team Member to deliver great guest experiences in a fast-paced setting. You’ll warmly welcome guests, accurately take orders, enter them into the POS, and handle payments with care while supporting daily operations.

This role emphasizes teamwork, reliability, and a positive attitude. We offer flexible scheduling, paid training, employee discounts, and a 401k plan.

Qualifications

• At least 15 years old (or meet local employment age requirements).
• Available to work a minimum of 9 hours per week.
• Excellent customer service and communication skills.
• Positive attitude and genuine desire to help customers.
• Strong work ethic with dependable attendance.
• Coachable mindset with willingness to learn and accept feedback.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Basic math skills and attention to detail for accurate order entry and cash handling.
• Physical ability to stand, walk, lift up to 50 pounds, and perform repetitive movements.

Responsibilities

• Welcome every guest with a friendly, enthusiastic attitude and genuine conversation
• Accurately take customer orders and enter them into the POS system
• Process cash, credit, and electronic payments with precise cash handling
• Answer questions about menu items, promotions, and recommend additional products
• Prepare, package, and present guest orders efficiently and accurately
• Maintain a clean, safe, and welcoming restaurant environment
• Restock condiments, beverages, paper products, and supplies as needed

Skills

Customer service

Communication skills

Positive attitude

Teamwork

Cash handling

Tools

POS system

Job description

Dairy Queen® : Immediate Opening for a CUSTOMER SERVICE ROCKSTAR

Are you searching for a fun, enthusiastic workplace where your positive attitude and hard work are truly valued? Do you want to be part of a loving team that delivers delicious treats and memorable guest experiences every day? If so, this exciting opportunity at Dairy Queen® is perfect for you!

Join Dairy Queen®, a beloved quick-service brand with over 75 years of history, as a talented Cashier / Customer Service Team Member. You’ll enjoy a supportive environment with flexible scheduling, paid training, employee discounts, and 401k benefits. Develop your customer service and leadership skills while working alongside a motivated team committed to excellence and continuous improvement.

Key Responsibilities

• Welcome every guest with a friendly, enthusiastic attitude and genuine conversation
• Accurately take customer orders and enter them into the POS system
• Process cash, credit, and electronic payments with precise cash handling
• Answer questions about menu items, promotions, and recommend additional products
• Prepare, package, and present guest orders efficiently and accurately
• Maintain a clean, safe, and welcoming restaurant environment
• Restock condiments, beverages, paper products, and supplies as needed

Required Qualifications

• At least 15 years old (or meet local employment age requirements)
• Available to work a minimum of 9 hours per week
• Excellent customer service and communication skills
• Positive attitude and genuine desire to help customers
• Strong work ethic with dependable attendance
• Coachable mindset with willingness to learn and accept feedback
• Ability to work effectively in a fast-paced, team-oriented environment
• Basic math skills and attention to detail for accurate order entry and cash handling
• Physical ability to stand, walk, lift up to 50 pounds, and perform repetitive movements

Preferred Qualifications & Benefits

• Previous experience in customer service, retail, hospitality, or food service
• Experience operating POS systems or cash registers
• Ability to multitask while maintaining accuracy and a positive guest experience
• Flexible scheduling availability
• Passion for delivering exceptional customer experiences and contributing to team culture
• Enjoy flexible schedules, paid training, employee discounts, and 401k benefits

Location: DQ Grill & Chill #16174

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant