Customer Service & Returns Specialist (Part-Time & Seasonal)

Murdoch; Fort Collins (CO); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Employee discount

Health insurance after 60 days

Dental & Vision options

Life insurance

Paid vacation

Holiday pay

Paid sick time

401(k) with company match

Paid parental leave

Community giving program

Wellness program

Training program

Voluntary insurance options

Job summary

Murdoch’s is seeking a Customer Service & Returns Specialist to support customers via phone, email, and chat across pre-sales, checkout, billing, accounts, and returns with a focus on advocacy and exemplary service.

You will collaborate with store locations and the eStore team to resolve issues, process returns, and ensure customer satisfaction in a fast-paced retail environment.

Qualifications

• Excellent customer service skills.
• Familiar with standard concepts and practices in eCommerce retail.
• Previous experience with customer service phone, chat, and email is a plus.
• Proficient in Microsoft Office and IT troubleshooting.

Responsibilities

• Process eCommerce order returns daily.
• Address customer complaints by researching, responding, and following up with customers promptly.
• Assist customers with issues regarding returns or orders via email or phone.
• Greet customers by phone to assist with website registration, order processing, product information, pricing, and shipping.

Skills

Customer service

Communication

Multitasking

Phone support

Email support

Chat support

IT troubleshooting

Microsoft Office

Tools

Microsoft Office

Job description

Description

The Customer Service & Returns Specialist honors the Murdoch’s mission, values, and principles by providing the critical customer support activities for customers using phone, email, and chat including pre-sales, check out, billing, account management, returns, product questions, we site technical guidance etc. They also provide outstanding ability to act and respond as the customer’s advocate, not only in resolving issues, but also ensuring that they receive exemplary customer service.

Positions may be filled on either a Part-Time or Seasonal basis. Part-Time positions are ongoing and not tied to a specific employment period. Seasonal positions are temporary and are anticipated to continue through January 2027.

As a Murdoch's Team Member in this role, you will...

• Processes eCommerce order returns daily.
• Address customer complaints by researching, responding, and following up with customers in a timely manner.
• Assist customers with any issues regarding their returns or their orders via emails or by phone.
• Greet customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information.
• Liaise with our store locations for any issues raised by customers regarding either orders or returns.
• Review, accept, and process manual orders received by phone.
• Work with courier companies over issues raised by customers regarding either orders or returns.
• Work with the entire eStore team to accomplish store goals and make customers happy.
• Other duties as assigned.

Requirements

As a Murdochian in this role, you must...

• Have excellent customer service skills.
• Be familiar with standard concepts and practices within the eCommerce retail environment.
• Previous experience with customer service phone, chat, and email a plus.
• Be proficient in Microsoft Office Suite along with IT experience including trouble shooting skills.
• Demonstrate the ability to multi-task within an evolving fast-paced working environment.
• Have effective communication (written, oral and interpersonal).

Physical Demands:

• Stand and/or sit for a long period of time.
• Heavy and repetitive lifting (up to 50lbs).
• Bending, carrying and pushing.
• Working on a ladder.
• Repetitive wrist movements on keyboard.
• Close vision for computer work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Competitive Benefits + Compensation:

• $19 - $21 per hour depending on experience.
• Amazing Employee Discount on everything from clothes to power tools to pet food.
• Multiple Health Insurance options to best suit your needs after 60 days.
• Dental & Vision options to complete your health plan.
• Life Insurance to secure your family’s financial future.
• Paid Vacation allows you to relax and recharge.
• Holiday Pay throughout the year so you can celebrate with your family.
• Paid Sick Time empowers you to stay home and focus on your health without losing pay.
• 401(k) with a generous 4% company match to help plan for retirement.
• Paid Parental Leave to take time to bond with your family’s new addition.
• Community Giving Program matches your donations and provides paid volunteer hours.
• Wellness Program saves you money by lowering medical premiums with credits earned.
• Training Program helps you expand your knowledge and skills with over 250 courses.
• Other various Voluntary Insurance Options.