Customer Service & Returns Specialist (Part-Time & Seasonal)

Ranch & Home Supply, LLC; Fort Collins (CO); Vor Ort; USD 26.000 - 29.000; Teilzeit

Benefits dieser Stelle

Employee discount

Health insurance options

Dental & Vision options

Life Insurance

Paid Vacation

Holiday Pay

Paid Sick Time

401(k) with company match

Paid Parental Leave

Community Giving Program

Wellness Program

Training Program

Voluntary Insurance Options

Zusammenfassung

Murdoch's is seeking a Customer Service & Returns Specialist to support customers via phone, email, and chat, processing eCommerce returns, assisting with orders, and providing product information. Fort Collins location.

The role is part-time or seasonal, with duties across returns, order inquiries, registration help, and coordination with store locations. Benefits include health/dental/vision, 401(k), paid time off, and more.

Qualifikationen

• Excellent customer service skills.
• Familiar with standard concepts and practices in eCommerce retail.
• Experience with customer service via phone, chat, and email is a plus.
• Proficient in Microsoft Office Suite and IT troubleshooting.

Aufgaben

• Process eCommerce order returns daily.
• Address customer complaints by researching, responding, and following up with customers in a timely manner.
• Assist customers with issues regarding their returns or orders via email or phone.
• Greet customers by phone to assist with website registration, order processing, product information, pricing, shipping information and general eCommerce information.
• Liaise with store locations for issues raised by customers regarding orders or returns.
• Review, accept, and process manual orders received by phone.
• Work with courier companies on issues raised by customers regarding orders or returns.
• Collaborate with the eStore team to achieve store goals and satisfy customers.

Kenntnisse

Customer service

eCommerce

Phone/Chat/Email support

Multitasking

Communication

Tools

Microsoft Office

IT troubleshooting

Jobbeschreibung

Description

The Customer Service & Returns Specialist honors the Murdoch’s mission, values, and principles by providing the critical customer support activities for customers using phone, email, and chat including pre-sales, check out, billing, account management, returns, product questions, we site technical guidance etc. They also provide outstanding ability to act and respond as the customer’s advocate, not only in resolving issues, but also ensuring that they receive exemplary customer service.

Positions may be filled on either a Part-Time or Seasonal basis. Part-Time positions are ongoing and not tied to a specific employment period. Seasonal positions are temporary and are anticipated to continue through January 2027.

As a Murdoch's Team Member in this role, you will...

• Processes eCommerce order returns daily.
• Address customer complaints by researching, responding, and following up with customers in a timely manner.
• Assist customers with any issues regarding their returns or their orders via emails or by phone.
• Greet customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information.
• Liaise with our store locations for any issues raised by customers regarding either orders or returns.
• Review, accept, and process manual orders received by phone.
• Work with courier companies over issues raised by customers regarding either orders or returns.
• Work with the entire eStore team to accomplish store goals and make customers happy.
• Other duties as assigned.

Requirements

As a Murdochian in this role, you must...

• Have excellent customer service skills.
• Be familiar with standard concepts and practices within the eCommerce retail environment.
• Previous experience with customer service phone, chat, and email a plus.
• Be proficient in Microsoft Office Suite along with IT experience including trouble shooting skills.
• Demonstrate the ability to multi-task within an evolving fast-paced working environment.
• Have effective communication (written, oral and interpersonal).

Physical Demands:

• Stand and/or sit for a long period of time.
• Heavy and repetitive lifting (up to 50lbs).
• Bending, carrying and pushing.
• Working on a ladder.
• Repetitive wrist movements on keyboard.
• Close vision for computer work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Competitive Benefits + Compensation:

• $19 - $21 per hour depending on experience.
• Amazing Employee Discount on everything from clothes to power tools to pet food.
• Multiple Health Insurance options to best suit your needs after 60 days.
• Dental & Vision options to complete your health plan.
• Life Insurance to secure your family’s financial future.
• Paid Vacation allows you to relax and recharge.
• Holiday Pay throughout the year so you can celebrate with your family.
• Paid Sick Time empowers you to stay home and focus on your health without losing pay.
• 401(k) with a generous 4% company match to help plan for retirement.
• Paid Parental Leave to take time to bond with your family’s new addition.
• Community Giving Program matches your donations and provides paid volunteer hours.
• Wellness Program saves you money by lowering medical premiums with credits earned.
• Training Program helps you expand your knowledge and skills with over 250 courses.
• Other various Voluntary Insurance Options.