Customer Service - Return Agent - $16.50

Fox Rent A Car, Inc.; Las Vegas (NV); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Company-paid Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car in Las Vegas is seeking a Customer Service - Return Agent to join our Ready Line and Returns team. You will greet customers, inspect returning vehicles for damage, record mileage, verify fuel, secure keys, and help with paperwork.

A valid driver's license and a high school diploma are required. You will explain charges, assist with luggage, manage vehicle exchanges when needed, and keep the ready line clean and organized.

Qualifications

• Top-notch people skills.
• Ability to troubleshoot with a smile.
• Patience and understanding throughout the rental experience.

Responsibilities

• Welcome customers and handle returns with a friendly demeanor.
• Inspect returning vehicles for damage, mileage, and fuel levels.
• Secure keys, remove personal belongings, and complete paperwork.
• Explain charges and review final rental contracts for accuracy.
• Maintain a clean, organized ready line and assist with vehicle prep.

Skills

Customer service

Communication

Troubleshooting

Patience

Education

High School Diploma or equivalent

Valid Driver's License

Job description

## Customer Service - Return Agent - $16.50Applylocations: Las Vegastime type: Full timeposted on: Posted Yesterdayjob requisition id: JR114125## **Job Description*****Every vehicle is ready. Every customer is welcome. Every time.*****At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.******Your Primary Focus Is To********As a Return Agent:***** **Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor*** **Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels*** **Secure the vehicle keys and ensure all personal belongings and luggage are safely removed*** **Complete and submit the required paperwork to notify management of any mechanical damage or issues*** **Review the final rental contract with the customer, clearly explaining all charges*** **Perform other duties as assigned to support business needs and objectives******As a Ready Line Agent:***** **Maintain a clean, organized, and presentable ready line area*** **Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up*** **Inspect vehicles for quality standards and promptly pull any that need servicing*** **Facilitate vehicle exchanges, swaps, or upgrades based on customer requests*** **Confirm that an adequately completed checkout slip accompanies each vehicle*** **Assist customers in locating their rental cars and help with luggage when necessary*** **Support the efficient flow of vehicles by moving and parking cars within the facility as needed*** **Perform other duties as assigned to support business needs and objectives******Education & Experience***** **Valid Driver's License*** **High School Diploma or equivalent******We're Looking For***** **Top-notch people skills*** **Ability to troubleshoot with a smile*** **Patience and understanding throughout the rental experience******We Offer***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program*****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.***