Customer Service RepsPizza Makers Roebuck

Domino's Franchise; Birmingham (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Domino's Franchise is seeking a Customer Service Representative to greet guests, answer questions, and process orders with accuracy in a fast-paced setting.

You will multitask across in-person and phone interactions, stay informed about products and policies, and work with the team to achieve service goals while delivering a friendly, positive experience.

Qualifications

• Excellent communicator, in person or in writing.
• Friendly attitude that elevates customer experience.
• Able to multitask in a fast-paced environment.
• Math skills for transactions and POS processing.
• Problem-solving to resolve customer issues quickly.
• Keen attention to details to ensure accuracy.
• Team player who supports colleagues.
• Flexible and adaptable to changing needs.
• Previous customer service experience is a plus.

Responsibilities

• Handle customer interactions (phone and in-person).
• Serve as a product expert to help customers find matches and process orders accurately.
• Collaborate with team to meet service goals and drive customer satisfaction.
• Keep learning about company policies, products, and services.
• Identify tricky issues and escalate to teammates when needed.

Skills

Customer service

Multitasking

Communication

Problem solving

Attention to detail

Team player

Flexibility

Previous CS experience

Job description

Job Description

Calling all customer service superheroes! We're on a mission to assemble a dream team of dedicated Customer Service Reps. As the smiling face and cheerful voice of our company, you'll be the wizard behind the curtain, ensuring customer happiness through your magical powers of exceptional service and problem‑solving prowess!

Responsibilities

• Become a master of multitasking by juggling customer interactions (phone and in‑person).
• Transform into a human encyclopedia of our products, helping customers find their perfect match and processing orders with precision.
• Join forces with fellow customer service team members to conquer service goals and skyrocket customer satisfaction to new heights.
• Embark on a never‑ending quest for knowledge about company policies, products, and services.
• Channel your inner superhero to identify tricky issues and save the day by calling in backup from others when needed.

Qualifications

• A silver‑tongued communicator who can charm the socks off anyone (in person or in writing).
• A customer service superhero with a friendly attitude that could melt the heart of Grumpy Cat.
• Ability to juggle tasks like a circus pro in our fast‑paced customer service environment.
• Math skills sharp enough to calculate how many jelly beans are in that giant jar (and process transactions too).
• A problem‑solving wizard who can turn frowns upside down faster than you can say "abracadabra".
• Attention to detail so keen you could spot Waldo in a sea of red and white stripes.
• A team player who believes there's no "I" in "awesome customer service".
• Flexibility that would make a yoga instructor jealous (metaphorically speaking).
• Previous customer service experience a plus.