Customer Service Reps - Call Center

Iron Bow Technologies; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits

Job summary

Iron Bow Technologies in Tampa, FL is seeking full-time Customer Service Representatives to support call center functions. CSRs will act as the primary liaison with Members and Providers, delivering education about benefit utilization and limitations. Training starts in July; positions require daily attendance and punctuality.

Pre-employment background investigation will be performed. Candidates should have a High School Diploma or GED; healthcare or insurance experience is a plus, and the

Qualifications

• High School Diploma or GED required; degree preferred.
• Prior customer service experience is highly preferred.
• Ability to work in a fast-paced environment with changing priorities.

Responsibilities

• Provide outstanding customer service and education regarding benefit utilization.
• Assist in the need for managed care initiatives.
• Document all client interactions per procedures.
• Demonstrate best practices to improve quality, productivity, and performance metrics.
• Explain information about pre-existing conditions, policies, riders, and enrollment/billing transactions.
• May backup Team Lead, Quality Analyst, or Trainer as needed.

Skills

Excellent communication

Customer service experience

Teamwork

Adaptability

Education

High School Diploma or GED

Job description

PLEASE READ: ALL POSITIONS ARE FULL-TIME DAYS WITH BENEFITS. TRAINING STARTS IN JULY. POSITIONS REQUIRE DAILY ATTENDANCE AND PUNCTUALITY. PRE-EMPLOYMENT BACKGROUND INVESTIGATION WILL BE PERFORMED.

Iron Bow is seeking Customer Service Representatives to support call center functions. CSRs will act as the primary liaison with Members and Providers.

Responsibilities

• Provide outstanding customer service and education regarding benefit utilization and limitations.
• Assist in the need for managed care initiatives.
• Appropriate documentation of all client interactions according to established procedures.
• Demonstrate best practices and learned skills in order to assist the team with improved quality, productivity and performance metrics.
• Learn information required to effectively provide information to clients as it relates to inquiries concerning pre-existing conditions, knowledge of policies and riders, identification of other insurance and coordination of benefits, benefit exclusions, administration of direct pay, credit card payment, debit accounting and other enrollment and billing transactions.
• CSRs may serve as backup to the Team Lead, Quality Analyst and/or Trainer.

Qualifications

• High School Diploma or GED from an accredited institution required. Degree preferred.
• Prior customer service experience is highly preferred.
• Ability to work independently and as part of a team through effective team skills, quality improvement, productivity, business flexibility and customer retention.
• Ability to effectively work in a fast paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service including customers who may be demanding or otherwise challenging.
• Healthcare and/or Insurance industry experience preferred.