Customer Service Representative

172221 Lifetime Animal Center; United States; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive medical, dental, and vis

401(k) matching

Paid Time Off (PTO)

Job summary

AmeriVet is seeking a customer-focused CSR to manage client communications, appointment scheduling, and front desk operations. You will ensure smooth check-ins/outs, maintain accurate records, and support clients with care guidance and veterinary services.

In this role, you will educate clients on wellness plans, financing options, and pharmacy services while collaborating with the medical team to ensure excellent service. Weekend and holiday rotations may be required.

Qualifications

• Friendly and professional phone and in-person communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Available to work weekends and holiday rotations as needed.
• Preferred: Proficiency with computers and digital tools including EMR systems such as Avimark or Pulse.

Responsibilities

• Client Communication and Scheduling: Prioritize and manage appointments across multiple platforms (phone, apps, online portals).
• Front Desk Operations: Triage a multi-line phone system, schedule appointments, process refills, and manage check-in/check-out.
• Client Education and Retention: Provide information on pets’ care, discuss financing options, and support pharmacy services to streamline care.

Skills

Customer service

Communication skills

Multi-tasking

Weekend availability

Tools

Avimark/Pulse EMR familiarity

Job description

CSR Responsibilities

Client Communication and Scheduling

Prioritize and manage appointments across multiple platforms (phone, apps, online portals)

Conduct outbound calls to re-engage lapsed clients, remind clients of upcoming appointments, and encourage compliance with their pets’ care

Use digital tools like two-way messaging, email, and client apps for effective client communication

Provide empathetic, professional support in all client interactions, including emergencies

Front Desk Operations

Triage a multi-line phone system to manage client inquiries, schedule appointments, and process refills

Oversee the lobby and facilitate an efficient check-in and check-out process, prioritizing appointments based on the needs of clients and their pets

Facilitate clear communication between the medical team and clients regarding the care of their pets

Maintain accurate and updated client and pet records in any electronic or paper systems

Collect and process payments, manage financial transactions, and ensure accurate end-of-day reporting

Client Education and Retention

Provide clients with information about their pets’ care, including wellness needs, treatment plans, and seasonal health topics that align with practice focuses

Discuss available financing options to help clients make informed decisions about their pets’ care

Support clients with pharmacy services, including online autoship enrollments and managing external pharmacy requests, to streamline their experience and encourage compliance

Qualifications and Requirements

Friendly and professional phone and in-person communication and customer service skills

Ability to manage multiple tasks and prioritize effectively

Available to work weekends and holiday rotations as needed

Preferred: Proficiency with computers and digital tools (experience with EMRs like Avimark or Pulse is a plus)

Preferred: One year of customer service experience, especially in veterinary, medical, or similar fields

Preferred: Knowledge of veterinary medical terminology and procedures

Benefits

• Career growth opportunities
• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• Paid Time Off (PTO)

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.